The Career Coach is responsible for servicing adults and youth (ages 14-24) through the Workforce Innovation & Opportunity Act (WIOA) program and universal customers. Services include eligibility verification, case management, assessment and progress monitoring. This position will also coordinate supportive services and provide follow-up services to ensure that necessary supports are in place. The target goal for customers served is employment at or above the self-sufficiency wage with job retention tracked for at least one year after exiting the program.
Essential Functions: Provide information to potential WIOA participants and verify eligibility for WIOA services.Conduct assessments to determine client needs.Develop and track employment plans and provide case management for each client.Coordinate supportive services such as child care and transportation assistance to eligible customers.Conduct follow-up with supportive services providers and clients via phone, mail, home visits, etc. Maintain consistent contact with participants as appropriate to monitor a participant’s progress towards their goals.Prepare, submit and monitor case file documentation throughout the duration of client participation in the program, ensuring that data is entered into TWIST system in an accurate and timely manner.Work closely with other staff to ensure participants’ goals are met.Maintain strict confidentiality of customer records.May facilitate group orientations. Other Functions: Travel to attend meetings, training, outreach and other activities.Able to react to change productively and handle other essential tasks as assigned. Qualifications and Requirements:
Baccalaureate degree (preferred), plus a minimum one year in case management or customer service or may be substituted with 60 credit hours with 3 years full time qualifying experience. Must have excellent oral and written communication skills. Must have own transportation to use in the performance of duties. Maintaining a professional appearance and attire is required.
Preferred Skills and experience:
Proficiency in Microsoft Office software with ability to data enter and extract information from a computer system and a wide variety of written materials such as forms, resource lists, and case records in an accurate and timely manner.Must have excellent verbal and written communication skills, demonstrated customer service skills, and familiarity with the communities being served, with knowledge and understanding of local needs and resources. Bilingual (English/Spanish).
Certificates and Licenses Required:
A valid Texas motor vehicle operator’s license and reliable means of transportation
Physical Demands: Must be able to read, write, and communicate both verbally and in written form to express and exchange ideas. While performing the responsibilities of this job, the employee must be able to access all components of work station and other office equipment.Frequent typing, writing, bending and twisting.Must be able to lift up to 10 pounds. Work Environment:Includes both a typical office environment, with minimal exposure to excessive noise or adverse environmental issues, and local travel, including exposure to heat, cold, inclement weather conditions, and occasional environmental hazards
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Southwest Key Programs is an Equal Employment Opportunity Employer. The Southwest Key Programs provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.
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