Overview SOSi is actively seeking a Caregiver to join us supporting our customer in Cambridge, Massachusetts. The Caregiver will play a vital role in providing direct care and supervision to unhoused family guests within a shelter environment or day center, ensuring their physical, emotional, and social needs are met in a supportive manner while maintaining compliance with established standards. Essential Job Duties · Conduct intake services, including recording guests’ personal property, completing necessary documentation, and addressing basic needs of guests upon arrival. · Provide direct care and supervision to guests within the shelter environment. · Interact with guests in a positive, trauma-informed manner to facilitate a safe and caring atmosphere. · Escort guests to and from different destinations within the facility. · Monitor cleanliness and sanitation of resident areas and report needs to appropriate staff. · Conduct wellness checks in and around the shelter. · Ensure guests uphold shelter rules, communicating any issues or concerns to the site Case Manager. · Take guest attendance, maintain bed count, and monitor shelter capacity. · Recognize signs and symptoms of illness, treat minor ailments, and seek appropriate guidance from supervisors if guests require additional screening or care. · Submit prompt and accurate documentation, including incident reports, daily logs, and other required paperwork. · Communicate a “read-out” of shift activities and necessary follow-up during daily stand-up meetings. · Assists Case Managers in providing services to guests, under close and regular supervision and tutorage of Case Managers. · Screen guests and pinpoints their needs. · Explains programs and procedures and answers general questions. · Records relevant interactions with guests into a database. · Submits to and reviews reports and problems with superior. · Other duties as assigned. Minimum Requirements · Must be authorized to work in the U.S. · High school diploma or GED. · Must pass background checks and Child/Adult Protective Services (C/AN) checks. · Ability to work independently or within a team. · 1 year of related work experience in an administrative or social services setting. · Ability to act responsibly, professionally, and use good judgment under pressure required. · Ability to multitask in fast-paced, deadline driven environment. · Excellent interpersonal and staff management skills. · Strong communication skills in both verbal and written. · Proficient in Microsoft Office suite. Preferred Qualifications · Competencies include de-escalation, interpersonal awareness, critical thinking, and teamwork. · Experience working with vulnerable, unhoused, or migrant populations. · Bi-lingual fluency in Haitian Creole and English. · Demonstrating successful interaction with peers and/or clients. Work Environment · Ability to remain composed under pressure while ensuring the safety and well-being of guests. · Ability to work non-traditional hours including consecutive nights and weekends when necessary; shift work required. Inside and outside, all weather conditions. · Ability to work efficiently under deadlines and pressure. · Ability to keep up in a fast-paced environment.