Family Resource Home Care is a leading home care agency dedicated to providing high-quality, compassionate care to our clients in their homes. We specialize in personalized in-home care to help our clients maintain their independence and improve their quality of life. Our mission is simple - to improve more lives! We are currently hiring for a Caregiver Manager to join our Portland East branch. Summary Our Caregiver Managers supervise our team of caregivers. This position is a full time, salary, Mon-Fri opportunity. Duties + Provide high quality, professional service to our caregivers and clients + Supervise caregiver staff and field calls and questions to best support them in their roles + Maintain accurate and detailed records for caregiver communications, preferences, needs, etc. + Perform new hire orientation each week for all new caregivers + Reference caregiver preferred weekly hours and client preferences to build a working schedule that mutually benefits both the caregiver and client Requirements + At least 1 year of experience in home care staffing OR 2+ years of experience in a customer service role in the healthcare industry + Ability to provide examples of proven excellent customer service skills with references to confirm + Must be proficient in using computers and Microsoft Office (Excel, Outlook, Teams, SharePoint, etc) + Ability to work well with others; experience with team collaboration and problem solving + 1+ year of supervisory experience strongly preferred + Experience with scheduling software and/or POC software strongly preferred Benefits & Perks + Medical, dental, vision and prescription insurance options + 3 weeks of Paid Time Off + 401k + Health Savings Account + Work computer and phone system + Employee Assistance Program + Leadership Development Program and career growth opportunities FRHC is an equal opportunity employer.