This individual will be responsible for handling freight claims filed by the owner of the goods, investigating and settling claims in accordance with carrier liability rules, regulations and contracts to the company’s transportation partners. In this role, you will act as liaison between the carrier and customer. Responsibilities: + Investigate each claim by gathering information, conducting interviews, taking statements, conducting website research as needed, reviewing and analyzing reports, and related bills. + Create and manage claims SOP. + Complete freight claim paperwork with transportation provider, paper or electronic. + Submit revised mitigation paperwork when applicable. + Track communications and follow ups with transportation providers during the claims process. + Negotiate settlement agreements with carriers on behalf of the client by mutual communication + Identify reoccurring operations errors to management and provide solutions. + Request and receive documentation and information needed. + Produce claims reports as requested. + Communicate updates regularly to all parties involved. + Ensure timely resolution of claims. + Provide outstanding customer service to all parties throughout all stages. Requirements: + Logistics/cargo claims experience required. + McLeod TMS experience preferred. + Strong sense of self initiative. + Strong attention to detail and organizational skills. + Well-developed administrative skills. + Strong analytical abilities. The Many Benefits: · Paid Time Off: We offer paid time off and paid vacation holidays, allowing you to recharge and spend quality time with family and friends. · Health, Dental, and Vision Coverage: We prioritizes the health and well-being of our employees by offering comprehensive health, dental, and vision insurance plans. · 401(k) Program with Company Match: Plan for your future with confidence through our 401(k) program, with the added benefit of company matching to help you build a secure retirement fund. · Health Savings Account (HSA): Take charge of your healthcare expenses and savings with our Health Savings Account option. This tax-advantaged account allows you to set aside pre-tax dollars for qualified medical expenses, providing flexibility and financial security. · Career Growth Opportunities: We believe in investing in our employees' professional development and offer opportunities for career advancement within the company. · Legal Assistance/Identity Theft Protection: Access legal assistance and resources to navigate personal legal matters confidently, ensuring your peace of mind. We offer continuous monitoring of your personal information across multiple platforms and databases to detect any suspicious activity. Accomplishments and Company Awards: · Ranked 51st largest brokerage firm in the U.S. by Transport Topics 2024 · Ranked as a top 10 flatbed carrier by Transport Topics 2024 · Named a winner of the Pittsburgh Post-Gazette’s “Top Workplaces 2024” Award. · Top 500 largest for-hire Carriers by Freight Waves 2023 · Ranked No. 2925 on the Inc. 5000 list 2024 · Ranked 5th in the 2023 Pittsburgh Business Times “Fast 50” Award. Powered by JazzHR