Overview Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”  We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.   Job Summary To lead, plan and manage all operational activities associated with cargo service handling in line with our procedures, policies and brand values. The expected pay rate is $100k - 110k/year. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays. Job Responsibilities Full responsibility for delivering effective cargo services solutions to our customers Lead, motivate and manage staff to deliver the Service Level Agreements (SLA) with customers Monitor and analyze the Profit and Loss (P&L) statements for any variances and take appropriate action Prepare operating budgets, resources plans (manpower, equipment and facilities) and reports to deliver the organization strategy and plans Review new airline and vendor contracts as needed and follow up with appropriate action Implement, maintain and closely supervise all safety and security measures related to people, equipment, facilities and aircraft involved in the operation. Review key performance indicators (KPI's) and take necessary actions to meet needs Meet with customers on a regular basis to get feedback and monitor satisfaction levels Take ownership for creating a progressive open and feedback culture by managing the performance and development of employees Build and maintain relationships with key stakeholders (internal & external) Key Performance Indicators Profit margin Sales growth Quality targets as set by Swissport and/or as agreed with customers Man hours expended versus tonnage handled (budget items) Injuries versus hours worked Comply with company SOPs and policies Qualifications and Competencies Bachelors Degree or higher Minimum of 5 years experience within the industry Customer focus and quality awareness General Office operations skills Open Availability Reliability Improvement skills Excellent Communication skills Ability to work in inclement weather What we offer 401(k) Dental insurance Health insurance Life insurance Paid time off Retirement plan Tuition reimbursement Vision insurance At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website at www.careers.swissport.com to learn more about Life at Swissport. Join Swissport today and be part of a team that connects the world of aviation!