Company Description

Are you ready to take your career to new heights?  At Cathay we are not just an airline; we are an award-winning, values driven, complex global business with a rich history spanning over 79 years.  We pride ourselves on our commitment to excellence, innovation, service and are dedicated to connecting people and cultures.  We are proud of our Hong Kong heritage and equally proud of the global, diverse workforce that makes us who we are.

Role Introduction

Reports to: Cargo Duty Manager, Narita
Location / Country: Narita / Japan
Employment Condition: Permanent

We are looking for talented Cargo Services Executive who have a strong sense of self-development and aspirations to proactively seek the opportunity to gain various aspects of airline business of not only cargo but airports and passengers over a career.

The successful candidates are expected to assist with operational and reservation functions for the port including oversight of suppliers to ensure compliance to Cathay service levels and regulatory requirements, and to ensure the highest standards of safety during ground handling of the aircraft and to achieve on-time-performance.

Selection process

Written test & Group exercise (Online) - 31 March 2025First interview (Online) - 8 April 2025Final interview (In-person) - 16 April 2025

* Please make your schedule available on 31 March and 8 April for the first selection. Those who pass both #1 and #2 will be invited to the final interview.

Key Responsibilities

Customer Service

Support cargo reservations and bookings whilst providing exemplary customer serviceProvide timely vendor notification for on time and delayed flightsSupport the established performance targets through operational oversight and participation

Administrative Support

Prepare flight documentation for crew and CustomsCoordinate effectively between engineering, airport operations, air traffic control and vendors to ensure smooth communication and service provisionAssist with crew administration and support matters at the port

Ramp Coordinator (RCO)

Monitor and ensure the required procedures are properly carried out by Ramp Handling Operator and the Cargo Terminal Operator particularly for special cargo, movement of in/out cargo and mail units on an ad-hoc basis, loading and unloading of freighter, etc.Monitor the acceptance and release of such special cargo as animals, engine, vehicle, bulky shipment, and odd-sized itemsCoordinate the activities in the warehouse and conduct quality checks on cargo handling from the Cargo Terminal Operator and the Ramp Handling Operator

Safety, Security and Compliance

Help to ensure compliance and conformance to all regulatory and internal safety, security, quality, and procedural requirementsUndertake quality check programmes established by Head Office and participate in audits as requiredCarry out the responsibilities of a local Dangerous Goods Coordinator as per agreed guidelines

E&A

Emergency and Accident and Crisis Response responsibilities as requiredRequirements
University degree (or tertiary equivalent) preferably with a logistics, sales and marketing or business disciplineMinimum 2 years’ experience in the cargo industry is an advantageStrong communication skillsNatural customer service orientationAttentive to detailKnowledge of MS Word, Excel and PowerPointExcellent command of written and spoken English and JapaneseMust have the legal right to live and work in JapanBenefits
Base salary: JPY223,300/month ～ (determined based on experience and skills)Fixed allowance per month: JPY38,000 + Basic salary x 7.4%Other allowances: the company regulations applySocial insurance: Unemployment insurance, Worker's compensation insurance, Health insurance, Welfare pension insuranceCommuting expense allowance: Up to JPY50,000/monthWorking hours per day: 7.5 hoursBreak time: 1 hourOff day: Two days off every weekProbation period: 3 monthsAnnual leave: 16 days in the first year after completing probationary period (prorated based on the month of joining)Potential for additional discretional bonus (depends on the company's performance and financial status)Personal & Application Information

Application

Cover letter in English detailing your motivation for applyingCV (Both Japanese and English version are mandatory)　

*Please ensure that the dates in your resume are written in the Gregorian calendar (AD/西暦).

Application deadline: 17 March 2025

Date of join: 01 June 2025 

 

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

Apply now

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