Position:                                                          Carhop

Immediate Supervisor:                          Manager on Duty (MOD)

Status:                                                             Nonexempt

Position Summary: This position serves product to guests.

Essential Job Duties:

Ensure that product meets operational, quality, and appearance standards before being delivered to guestsDeliver product to guests by carrying and balancing a tray weighing up to 25 poundsProvide friendly, quick, and polite service to guestsPromptly respond to guest requestsReport customer complaints/issues to MODAssist guest with paymentMake accurate change quickly and efficientlyClear trays and trash from guests' vehicles, patio, drive-thru, and parking lotComply with all company policies, procedures, and operational standardsPerform regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease – pursuant to operational standardsRegular attendance

ADDITIONAL DUTIES:

Report employee complaints/issues to MODMove and stock food product weighing up to 50 poundsSkating Carhop:Complete Skating Carhop training requirementsPerform duties while on roller skatesPerform other job-related duties as assigned or required

Time/Shift Expectations: Irregular hours; nights; weekends; and holidays

Qualifications and Job Requirements:

Knowledge/SkillsGeneral restaurant or retail knowledgeBasic math and reading skillsEffective verbal and written communication skillsAbility to follow directionsCustomer service and multi-tasking skills

Work Environment: Continuous standing, bending, reaching, moving, stooping, stretching, lifting, and skating (for Skating Carhops) in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions