At Apple, we believe that dedication, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire. By focusing on the smallest of details, we can make a big impact with our customers. Inclusion is a shared responsibility, and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work. Building this environment starts with you! The Investigation Quality Lead team is looking for an individual to provide coaching support to Carpe Facto Advisors. In this role you will be tasked with providing written and verbal feedback to Advisors about their customer interactions and data gathering. Your feedback will affect Carpe Facto's ability to report meaningful data points to our Engineering stakeholders. In addition, you will be tasked with providing continuing education through presentations and training initiatives to a large and diverse organization and provide dynamic leadership as a subject matter expert for investigations.