C.H. Robinson is looking for a Carrier Manager who excels at fostering carrier relationships, enhancing performance, and managing rate strategies. In this role, you’ll collaborate on performance improvement plans, oversee carrier scorecards, and support large RFP projects—all while driving operational efficiency. You'll work closely with both carriers and internal teams to resolve escalations, analyze market trends, and ensure seamless supply chain operations.

If you're a strategic thinker with a passion for logistics and relationship management, join our team and make a real impact. Apply today!

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

Collaborate to create performance improvement plans to carrier and track improvement to plan

Work to continuously improve carrier management processes

Manage carrier rates, lane bids and maintains master rate file

Responsible for rate and invoice exception management in conjunction with the internal customer account team

Publish and interpret carrier scorecards and service metrics

Work directly with customer on large RFP exercises

Act as carrier escalation point to assist with the resolution of any open issues

May participate in procurement projects including, but not limited to, data extraction, analysis, formatting, and presentation of rates and data related to pricing requests

Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

Required:

Minimum 4 years of professional experience

Exceptional facilitation skills including but not limited to relationship management, presentation, documentation and accountability

Should possess strong root cause and analytical skills

Strong negotiation and conflict resolution skills

Demonstrated ability to communicate with various levels within customer organization (both written and verbal)

Ability to identify, understand and execute based on market trends and pricing strategies

Ability to travel up to 25% (domestically and internationally)

Preferred:

Bachelor’s degree from an accredited university

Professional experience in Procurement, carrier sales, transportation, logistics, and/or Supply Chain

Proficient in Microsoft Office Suite of programs

Values a diverse and inclusive work environment

WHAT WE OFFER

Real opportunities to grow your talent in a fast-moving, global organization

A fun, open, and inclusive workplace that encourages innovative thinking

Possibility to develop your language skills in our multilingual offices

Opportunities for professional growth with access to training platforms

Comprehensive benefits: competitive salary and performance-based bonuses, travel allowance, life insurance, healthcare plan, Employee Assistance Program (EAP), Employee Stock Purchase Plan (ESPP) after one year of employment

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!