HealthPlanOne's mission is to help people find the right health insurance at the right price, so they live healthier lives. We are committed to making the shopping process simpler. Our mission has never been more important than it is today.

The Carrier Relations Associate provides support with the day-to-day management of all HPOne’s contracted Medicare brokerage carriers. This Associate will have regular interaction with both internal and external contacts and will play an integral role in building carrier relationships and sales growth and retention.

Supervisory Responsibilities:

None

Duties/Responsibilities:

Assist effective facilitation, coordination, development, implementation, and execution of new carrier rolloutWork with both internal compliance and marketing teams as well as carrier contacts to ensure necessary Center for Medicare and Medicaid Services (CMS) approvals are made in a timely manner for any sales and marketing materialsAssist with building positive client/carrier relationships with all partnersAssist with planning and coordination of annual Insurance Expos during AEP kick-off eventsGather all compensation schedules, carrier contracts and other carrier specific information and track in internal databaseAssist with and provide necessary support for all internal departments and their carrier related needsAssist Contracting team, as needed, with troubleshooting agent contracting/onboarding issuesCoordinate and manage MARx (Medicare Advantage Prescription Drug System) access for brokerage agents, including tracking and submitting requests, troubleshooting access and maintaining master file of agentPull and analyze sales data by carrier to determine future focus and prioritiesProvide reporting on a regular cadence capturing competitive retention and compliance data by partnerGather other data needs, analyze and interpret results using statistical techniques and provide ongoing reportsPerform other related duties as assigned

Required Skills/Abilities:

High school diploma or equivalent3+ years in a sales or client services-oriented support roleStrong excel skills and reporting experienceStrong relationship management skills, both internally and externallyStrong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy Understanding of Medicare principles as they pertain to the sale of Medicare productsExperience with customer relationship management (CRM) systemsProven ability to manage projects and process through completionProven ability to learn and execute multiple processes and to be proactive in identifying potential obstacles in completing a task... Out-of-the-Box thinker!Excellent interpersonal/verbal communication skills and strong attention to detailStrong time management and organization skillsAdaptable to change and fast paced environmentExperience automating processes and identifying efficiencies to be gained

Preferred Skills/Abilities:

Bachelor’s Degree in Business or relevant concentration3+ years Medicare Insurance carrier experienceFamiliarity with insurance carrier commission schedulesExperience in a business-to-business customer environment with health plans or within healthcare

Physical Requirements:

Ability to travel 5-10%  in continental United StatesProlonged periods of sitting at a desk and working on a computer, typically in a cubicle environment (constant noise, fluorescent overhead lighting)

Our centers are consistent with CDC guidelines and align with local government orders pertaining to all Company physical locations in relation to COVID-19.

Equal Employment Opportunity (EEO) is a fundamental principle at HealthPlanOne, where employment is based upon personal capabilities and qualifications. HealthPlanOne does not discriminate because of actual or perceived sex, sexual orientation or preference, gender identity, gender, transgender, race, color, religion, national origin, creed, citizenship status, ancestry, age, marital status, pregnancy, childbirth or related medical conditions, medical conditions including genetic characteristics, mental or physical disability, military and veteran status, or any other protected characteristic as established by law. HealthPlanOne requires the necessary drug testing and background checks as part of our pre-employment practices. If you need assistance or an accommodation due to a disability, please contact us to request accommodation at accommodations@hpone.com