Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $4 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family.

 

Purpose Statement

As a Carvel RSR, you will be fully responsible for the direct store delivery of quality products to our supermarket accounts. This includes all aspects of store and customer service, product handling and transportation, merchandising, and communication. Key goals include sales volume, as measured on a per-store average basis, as well as overall sales in the market area, and customer service and retention.

Key Accountabilities and Outcomes

Sales and Customer Service
•    Sells all products into all accounts, as appropriate, and accurately implements Carvel pricing strategies, including promotional pricing.
•    Sells the Carvel program to new accounts.
•    Builds and maintains positive relationships with supermarket personnel, resolving product or service problems promptly and ensuring excellent customer relations.
•    Executes merchandising standards and objectives at specific accounts. Increases sales through promotions and displays. 
•    Maintains an accurate record of all transactions using hand-held computer units.
•    Performs preventive maintenance on supermarket freezers.

Product Handling and Transportation
•    Manages and accurately tracks inventory.  
•    Ensures safety completing pre-trip safety and maintenance inspections and preventive maintenance.
•    Loads and unloads product from delivery truck.
•    Rotate product and maintain supermarket Carvel freezers in a neat manner.

Communication and Teamwork
•    Maintains regular communication with Manufacturing.
•    Working with District Sales Manager, uses data to accurately forecast sales.
•    Maintains accurate records by completing product ordering and other paperwork.

Knowledge, Skills, and Experience

•    Experienced (2+ years) in grocery, retail, food service or related industries in a direct sales, customer service, delivery, or other related position - Direct Store Delivery sales positions preferred.
•    Prefer valid CDL class B License (Must obtain CDL class B License within 30 days of employment) and a clean driving record.
•    Self-motivated, able to take initiative in decision making.
•    Punctual and reliable in their work attendance.
•    Professional and with organizational and communication skills.
•    Possess solid general computer, math, and analysis skills.
•    21 years or older
•    High school diploma or GED

PHYSICAL REQUIREMENTS:
•    Driving required, while complying with all traffic laws and maintaining full DOT compliance.
•    Maintaining DOT required medical certification.
•    Extended periods of standing and sitting on a daily basis.
•    Extended walking (multiple trips truck-to-store merchandising-to-truck each stop). 
•    Frequent climbing in and out of Company vehicle daily (approximately 4 ft distance from ground to truck cab and/or cargo box); climbing ladders/stairs using a proper Three-Points of Contact process. 
•    Lifting not to exceed 55 pounds: required on a routine basis.
•    Walk and roll product at customer locations (parking lots, sidewalks, ramps, etc.) while encountering vehicle traffic using carts or hand truck, and encountering powered industrial trucks operated by others inside customer locations.
•    Periodically parking along city streets. 
•    Frequent bending, twisting, turning, squatting, and kneeling while moving and merchandising product. 
•    Frequent exposure to outdoor weather conditions.
•    Frequent exposure to refrigerated walk-in truck/storage temperatures below 0 degrees. 
•    Frequent handling of frozen product maintained at temperature below 0 degrees.
•    Company provided uniform and safety shoes (certified safety toe and slip resistant) required.
•    Pushing product carts (up to 450 pounds fully loaded). 
•    Able to maintain alertness and work long hours that typically start in the early AM.

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Rich Products Corporation, its subsidiaries and affiliates (“Rich’s”), are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, gender identity, sexual orientation, marital status or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

 

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich’s. Please contact Rich’s Human Resources department at hrhelp@rich.com if you need assistance completing this application or to otherwise participate in the application process.