Summary The Case Administration Specialist is often the first point of contact, both in person and on the telephone with the bench, bar and public. The successful candidate will learn civil and criminal case processing from both an administrative and operational standpoint. This position offers an opportunity for a motivated and competent individual to gain the broad range of experience and exposure necessary to become competitive for positions of greater responsibility within the Judiciary. Responsibilities Answer incoming calls and furnish information to the public, bar, and the court. Act as first and/or second level Electronic Case Filing (ECF) Help Desk for internal and external customers. Accept, review and docket documents. Perform quality control on attorney-docketed entries. Review filed documents to determine conformity with appropriate rules, practices, and/or court requirements and take appropriate action. Check for prior or prohibited filing. Create and process new case files. Assign case numbers to judges and/or magistrate judges on a random basis. Verify attorney's authority to practice before the court. Prepare correspondence in response to inquiries from attorneys, attorney services, pro se litigants and prisoners. Sort, classify, and file case records. Maintain integrity of the filing system by such means as monitoring proper access to records and maintaining timely and accurate filing of documents. Retrieve files and forward copies to court personnel, attorneys and others. Certify court documents and ensure data quality. Review filed documents to ensure complete and legible images in ECF before destruction. Prepare, ship, and retrieve records from the appropriate Federal Records Center. Scan, copy, file, pick-up, and sort mail. Process mail. Process e-mail. Maintain mail meter and meter log. Receive and stamp incoming documents. Maintain court files. Perform other duties as assigned. Requirements Conditions of Employment You must be a U.S. citizen to qualify for this position. SPECIAL REQUIREMENTS: DRUG TESTING BACKGROUND INVESTIGATION OR CLEARANCE Qualifications Qualified applicants should have previous and extensive customer service experience involving significant public contact and personal interaction, as well as excellent oral and written communication skills. Must have the ability to independently prioritize and complete multiple tasks in a timely manner and keen attention to detail. Must have the ability to exercise sound judgment, work independently in challenging situations, have a strong work ethic, and the ability to work extended hours, if needed. To qualify for the CL-24 salary grade level, the successful applicant must be a high school graduate (or equivalent), have two years general experience and must have a minimum of one year of specialized experience at the CL 23 (or equivalent). Generalized experience is progressively responsible clerical, office, or other work that indicates the possession of or the ability to acquire the particular knowledge and skills necessary to do the job. Education above the high school level may be substituted for general experience. Specialized experience is defined as progressively responsible clerical or administrative experience requiring the regular and recurring application of clerical procedures that demonstrate the ability to apply a body of rules, regulations, directives, or laws, and involve the routine use of specialized terminology and automated software and equipment for word processing, data entry or report generation. Such experience is commonly encountered in law firms, legal counsel offices, local and state court systems, and educational institutions. Education may not be substituted for specialized experience because operational court support positions require hands-on experience to be credited as specialized experience. PREFERRED QUALIFICATIONS Federal, state, or municipal court experience. Case management/electronic case filing experience. A bachelor's degree. TECHNICAL QUALIFICATIONS: For information and details regarding this position, visit the District of Arizona employment website at https://www.governmentjobs.com/careers/azduscourts to view the vacancy announcement and apply for the position. Education EDUCATION: Education may not be substituted for specialized experience because operational court support positions require hands-on experience to be credited as specialized experience. Additional Information This vacancy is open until filled with preference given to applications received by 5:00 PM, 10/31/2024. Salary listed combines Tucson and Phoenix locality and depends on location, qualifications and experience. DO NOT APPLY THROUGH USA Jobs. This does NOT link to our employment application website. We do not accept resumes and other application material through email. Visit the District of Arizona employment website at https://www.governmentjobs.com/careers/azduscourts to view the vacancy announcement and apply for the position. This job is being filled by an alternative hiring process and is not in the competitive civil service. You must submit all required information by the closing date. If materials are not received, your application may not receive full consideration or may not be considered eligible. When promotion potential is shown, the agency is not making a commitment and is not obligated to provide future promotions to you if you are selected. Future promotions will be dependent on your ability to perform the duties at a higher level, the continuing need for an employee assigned to the higher level, and administrative approval.