Case Aide, Family Support Services Job Details Job Location 1946 Webster Avenue, Bronx, NY 10457 - Bronx, NY Position Type Full Time Education Level High School Salary Range $23.18 Hourly Description Position Title: Case Aide, Family Support Services, Bronx Position Type: Full-Time, Hourly, Non-Exempt Schedule: 35 hours/week Format: Hybrid Department/Program: Family Support & Empowerment Location: 1946 Webster Ave., Bronx, NY 10457 Direct Supervisor: Program Supervisor or Director, Family Support Services Direct Reports (if any): N/A About Graham: Graham provides life-changing tools and resources for children, young adults and families who face some of the most difficult obstacles caused by poverty, racial injustice, and lack of access to educational opportunities, living wage employment, quality healthcare, and affordable housing. We collaborate with communities and strong partners to create and implement innovative strategies so everyone can lead healthy, joyful, and successful lives. Graham Windham is one of the first organizations in the New York City to implement Solution -Based Casework (SBC). Solution-Based Casework helps children and families to be the solution to the seemingly insurmountable problems in their lives, from generational cycles of poverty, abuse, and neglect to unemployment, domestic violence and severe health problems. By recognizing and reinforcing their innate strengths and ability to cope, we at Graham Windham empower them to take the lead in making change in their lives. Program Description: Our child welfare focused Family Support Services team, based in the Bronx, helps families care safely for their children while addressing underlying conditions that can lead to child abuse or neglect, such as parental depression, family stress, substance use or domestic violence. Using Solution-Based Casework, we actively work with parents to help them develop a more active, consistent and productive role in their child’s educational and social development; we encourage families to build connections to positive supports in their community who will help them sustain their progress. Principal Objective/Role Overview: Case Aides assist the unit’s team in efforts to develop and maintain a well-organized, efficiently operated office which provides a high quality of services to the children, their families and the communities in which they live. Job Responsibilities: + Manage phone messages, handling correspondence, ordering supplies, and performing other essential day-to-day activities, which include but are not limited to maintaining sign in/ out sheet updating program’s office calendar, tracking staff schedules. + Establish and maintain an administrative filing system within the office + Oversee records management, including off-site storage; create and maintain case records; process new referrals and create intake packets. + Follow up on unit case work standard contacts, inclusive of completion of weekly cross-checking grids for each unit in the program. + Assist with collaterals contacts and documentation of the contacts made with families and service providers. + Support Program Director, Program Supervisors and School Liaison in ensuring that PROMIS and CONNECTIONS systems are updated regularly. + Maintain a clearinghouse of all forms and resources being used by Graham Windham Preventive Services. Updating Shared Drive. + Collecting information regarding community resources and disseminating said information to staff and client families. + Responsible for the development of various types of logs and systems in order to monitor program activities and outcomes + Update and maintain client roster, assist with FASP due date list, and administrative binders. + Collect educational data (including report cards and attendance records) and maintaining client roster. + Provide administrative support to Program Director, Program Supervisor, and School Liaison to ensure that program is in compliance with OCFS and NYC Children’s Services’ policies and protocols. + Provide training and technical assistance to program staff in the areas of clerical and administrative function and to provide clerical support on emergency situations. Orient new staff and interns. + Enroll staff and interns in trainings and workshops using STARS and other systems + Monitor the submission of and follow-up regarding time sheets, travel reimbursements, furniture requests, purchase orders, check requests and other correspondences to other agency departments. Update personnel who made requests to detail status. + Taking minutes at staff meetings + Ensure that all office equipment is always functional and follow-up with repairs when necessary. + Support program staff by making casework contacts, including covering home visits and other collateral contacts when necessary. + Cover home visits when program is understaffed to aid in assessing the needs of families. + Make school visits to help collect educational data + Manages mail and correspondence including family planning letters. + Has the ability to drive with a clean driver’s license, can be asked to travel in and out of state when needed. (Optional/Preferred). + Become fully trained and work on expertise in one of the following areas: + Motivational interviewing + Educational resources for families + HRA resources + Housing + Recreational services + Substance abuse resources & support programs + Health/ medical resources + Care coordination resources. + Build relationships and support parents in coping with the trauma of child welfare involvement, making decisions for their families and communicating effectively with those involved in their case. + Partner with case planners to help families engage and navigate targeted resources + Invite parents, encourage parents to invite support in Family Team Conferences including but not limited to ERC, Safety Conference, Service Termination Conference, Six Month Service Plan Review, Joint home visits, Administrative Meeting with Families as well as 30 / 45-day conferences, Six Month Service) and court proceedings. Follow up on action tasks completed with case planners. + Encourage parents to engage in supportive interventions that will strengthen their families. + Cofacilitate and collaborate with school liaison, and community pathway worker in bi-weekly/monthly support groups utilizing Triple P, Network and Parent Café Model, (staff to be trained in the model). + Escort parents to HRA, scheduled court appearances for support, to scheduled appointments or shopping to purchase items requested by the agency. + Maintain and document interactions with parents within the databases (PROMIS and Connections). + Submit monthly tracker to supervisor regarding contacts made with parents for CP and case aides in a timely manner as well as CP contacts. + Complete other tasks and projects as assigned. Qualifications Position Qualifications: + High School diploma required + Bilingual English/Spanish preferred (Additional salary differential extended to candidates who demonstrate advanced Spanish language proficiency) + Computer literate and working knowledge of MS Office and similar programs and use of office equipment + Willingness and ability to drive a car or van within the 5 boroughs of New York City, Long Island, and counties North of the city. + Ability to organize, manage and teach others in various Administrative and Clerical functions Effectively work in a team setting + Excellent communication skills, verbal & written + A strong interest in the enhancement of the quality of life for those who depend upon agency’s services Salary & Compensation: + Base Salary or Hourly Rate: $23.18/hour + FLSAStatus: Non-Exempt + Benefits Eligibility: This role is eligible to participate in our Performance Based Merit Award program at the end of each fiscal year, and eligible for benefits including health insurance, retirement plans (pension and 403B thrift), career coaching via Bravely, and more! EEO Statement The Equal Employment Opportunity Policy of Graham is to provide a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Graham hires and promotes individuals solely based on their qualifications for the job to be filled. Graham believes that associates should be provided with a working environment which enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. We expect and require the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere.