Apicha Community Health Center’s mission is to provide affordable healthcare for underserved and vulnerable people living in the New York City boroughs and on the lower east side of Manhattan. The phrase “we care” embodies everything that Apicha does. Whether it’s our approach to otherized people, the LGBTQ+ community, individuals living with HIV/AIDs, or anyone else who walks through our doors, we show all of our patients the same amount of dignity and respect. “We care” is what we live and breathe; it’s an essential part of who we are as a health center. Our rapidly growing medical facilities are seeking to fill multiple positions with hard-working, professionally minded, and socially conscious individuals who believe in our core values and are passionate about helping others. Position Summary: We are seeking a highly motivated and experienced Case Manager for our Jackson Heights location. As a Case Manager you will be responsible for conducting comprehensive assessments/reassessment for enrolled clients; developing/update individualized service/care plan and linking clients to needed services. The Case Manager (CM) works with multidisciplinary care team to maintain client engagement, and conducts monitoring and evaluation of client progress toward positive health outcomes. This includes case management, health education, interdisciplinary team case conferencing, and making additional internal or external referrals as needed. Job Responsibilities: + Provide direct case management and advocacy services to clients living with HIV/AIDS. + Ensure appropriate services deliver to the program clients including conduct assessment/ reassessment, and conferences including the reasons for participation in the health education sessions. + Develops and updates the client’s individual service/care plans based on assessment/reassessment. + Provide individual health education sessions to the program clients. + Leading and be responsible for quality-of-service delivery to clients, required documentation and recruitment goal. + Demonstrate empathy, honesty, and compassion in difficult conversations with clients. + Use organization, time management, problem-solving and critical thinking to assist clients efficiently and effectively. + Establishes connections and communicates frequently with internal and external care teams; and makes referrals as necessary and appropriate including plans and facilitates a case conference on each program clients per AIDS Institute guideline. + Ensure meeting services quota established and contractual requirement; if circumstances cause changes, plan and implement to meet target goal. + Ensure data entry accuracy entered to various reporting system (e.g., eICARE, AIRS). + Maintain accurate records on the services and activities such as attendance, registration, client’s interactions and other required documentation according to the protocols and standards of Apicha’s Department of Support Services in designate database and reporting structures. + Write and submit reports adhering to deadlines. + Working as a part of the team for the quality assurance and continue quality improvement (CQI) tasks. + Collaborate with Apicha CHC staff and other service providers to coordinate clients' care. + Communicate effectively with clients, families, and the public to build trusting relationships across a broad range of socioeconomic and cultural backgrounds. + Represent the agency at various venues to promote agency services. + Other activities as assigned. Qualifications: + Bachelor’s degree in health, human or education services, and one (1) year of experience in related field is required. Advance degree in related field preferred. + Experience working with target populations strongly preferred. The target populations: HIV/AIDS who are virally unsuppressed, individuals with Serious Mental Illness, serious substance use disorders (SUDs), and/or chronic hepatitis. + Fluency in Spanish and/or Asian languages a plus. + Excellent organization, written, verbal, and interpersonal communication skills in English required. + Consistent team player capable of effectively operating within the organizational structure. + Appreciation of and commitment to Apicha’s mission and values required. + Excellent customer service skills to assist in resolving member complaints. + Must possess ability to interact with all levels of external and internal customers with a high level of professionalism and tact in representing Apicha CHC. + Strong verbal and written communication skills – for both internal and external audience. + Computer literacy – ability to learn and adapt to different reporting platforms within required time frames. + Ability to work effectively in stressful environment. + Ability to work effectively in both a collaborative as well as individual setting. + Ability to work flexible hours including some evenings and weekends. At Apicha, we believe that serving the needs of our staff is just as important as serving the needs of underserved people of New York City as such we are proud to offer our team members a competitive employee benefits package which include 11 Paid Holidays, vacation and sick leave, Health Insurance Coverage, Flexible Spending Account, Life Insurance, Employee Assistant Program just to name a few. We are an equal opportunity employer that does not discriminate on the basis of age, race, creed, religion, national origin, gender, disability, marital status, citizenship status, or sexual orientation. If this sounds like the place for you, please feel free to apply today! Apicha Community Health Center’s mission is to provide affordable healthcare for underserved and vulnerable people living in the New York City boroughs and on the lower east side of Manhattan. The phrase “we care” embodies everything that Apicha does. Whether it’s our approach to otherized people, the LGBTQ+ community, individuals living with HIV/AIDs, or anyone else who walks through our doors, we show all of our patients the same amount of dignity and respect.