Reporting to the Director of ADA & Accessibility Services the Case Manager often serves as the initial point of contact for several units in the Office for Equity & Accessibility and must ensure matters are handled in a timely, sensitive and confidential manner. The Case Manager will support units within the Office for Equity and Accessibility. The position will create and maintain accommodation case files. The position will send out and manage appropriate ADA forms, track ADA forms, record receipt of ADA documents, file ADA documents, and follow up with notes on case management form, and maintain databases related to the ADA interactive process, and assist with commencement related activities as needed. The incumbent assists in providing onsite office coverage and assists with receiving visitors to the office. In this capacity, the incumbent may provide resource information to visitors or callers seeking assistance. the position supports the daily activities of the office including but not limited to: triaging calls, responding to inquiries on the OEA, OEA training, and ADA email addresses, referring issues to the appropriate resources, handling correspondence, developing and maintaining systems for tracking and retrieving data related to mandated workshops, generating and reconciling reports, assisting and preparing information to meet internal and external reporting requirements, assisting with event preparation and coordination. The position provides administrative support to directors of different units within OEA and provides backup support as needed to the operations coordinator in coordinating fiscal and other operations matters for the department.