Job Title: Case Manager

Location: Cambridge, MA,

About the Job

Provide exceptional service to support patients/families starting and continuing therapy by demonstrating empathetic listening skills, care, and commitment.  Coordinate between patients/families, healthcare providers, insurance providers, specialty pharmacy and local resources.  Conduct benefit investigation, provide patient education, enroll in patient support programs, and coordinate drug delivery.  Exceed in delivering a positive patient experience and be the resource of choice for the rare blood community.  Be an active cross-functional team member to deliver best-in-class services to ensure access to therapy.

This position is based in Cambridge, MA.

We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.

Main Responsibilities:

Engage patients/families to create a long-term relationship, uncover patient needs, understand challenges, and provide education and support to start or continue therapy.  Manage complex issues and utilize approved resources to reduce/remove barriers as needed

Assist in obtaining insurance approval for therapy, proactively plans for maintenance of coverage by working with the patients/families, healthcare providers, insurance companies and specialty pharmacies

Enroll patients who qualify in financial assistance or gap coverage

Educate patients/families and healthcare providers about patient support services.  Educate about patient insurance options, limitations, requirements.  Connect patients/families with local resources

Ensure close cross-functional collaboration with Patient Services field teams, Sales, and Market Access as appropriate to ensure consistent integrated approach to supporting patient access

Establishes and maintains professional and effective relationships with all internal and external customers including but not limited to Patient Services colleagues, Medical, Sales, Market Access, Patient Advocacy, insurance company case managers, specialty pharmacies, home health agencies, infusion site staff and office coordinators.

Represent Sanofi at patient meetings and conferences as the trusted community resource

Document call details with attention to data integrity to ensure compliance and enhance our service offering

Leverages CRM reporting tools and data analytics to make strategic decisions about their territory and prioritize patient and customer needs. 

Provide caseload coverage outside of assigned territory as needed. 

Seek coaching feedback to enhance service skills

Ensure compliance with Sanofi policies

About You

Qualifications:

Bachelor’s degree required

Minimum 2-4 years patient-facing role experience in case management, reimbursement, or patient advocacy

Experience with engaging patients and caregivers with rare/chronic conditions

Comprehensive understanding of the reimbursement process, billing/coding, insurance plans, payer trends, financial assistance programs, charitable access and related resources

Excellent phone communication and service-oriented mindset

Excellent attention to detail and ability to multi-task in a fast-paced environment

Experience with Salesforce CRM preferred

Proficient with MS Word, MS Excel, and MS PowerPoint

Ability to travel within the US, which may include nights and weekends (10%)

Working hours may vary based on business needs and team coverage

Spanish language fluency highly preferred

Why Choose Us?

Bring the miracles of science to life alongside a supportive, future-focused team.

Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.

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Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

US and Puerto Rico Residents Only

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; natural or protective hairstyles; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.