Description We are in search of a Case Manager to join our team located in Carson City, Nevada. As a Case Manager, you will be involved in the assessment of the needs of individuals and their pets, determine their eligibility for veterinary care, document all case data, and coordinate with veterinary offices. This role offers a contract to permanent employment opportunity in a field that requires a high level of attention to detail. Responsibilities: • Interact with individuals via phone to understand their needs for veterinary care • Determine the eligibility of individuals for the services provided • Document all case details in the Access database • Coordinate with veterinary offices and establish new partnerships through cold calls • Maintain updated records including photos of pets and other relevant data in the proper location • Communicate the company's emergency policy and procedures effectively • Keep the message portal updated with names and notes, ensuring all calls are attended to • Review and follow up on cases regularly • Use Microsoft Office programs including Word, Excel, Outlook, and Access for daily tasks • Utilize QuickBooks for relevant tasks. Requirements • Must hold a minimum of 3 years experience in a case manager role. • Capable of answering inbound calls promptly and professionally. • Proficient in obtaining necessary authorizations for case management. • Demonstrated expertise in administrative office tasks and procedures. • Ability to provide superior customer service in all interactions. • Experienced in handling inbound telephone calls and managing phone coverage. • Must possess excellent phone etiquette. • Skilled in conducting phone screens for case evaluations. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .