Description The Customer Service Case Administrator is a dynamic role focused on providing top-tier customer support. This role will be responsible for conducting in-depth research, evaluation, and timely resolution of product related cases. This role possesses a strong commitment to customer satisfaction, demonstrating an ability to build trust and long-term relationships with customers. Roles and Responsibilities: • Prioritize customer inquiries and solutions through efficient time management and focused attention. • Assess brand loyalty with an emphasis on achieving total customer satisfaction. • Inform customers of Honda's stance, ensuring it's supported by facts and comprehensive data from relevant parties. • Employ a full range of negotiation techniques and abilities to achieve a resolution to promote repurchase intent. • Evaluate requests for customer goodwill individually, ensuring a personalized approach Daily Tasks: Review, research, assess, manage and resolve product-related cases in a timely and efficient manner Effectively communicate and follow-up with customers, dealerships, field personnel and all levels of management Provide customers with company's position based on facts and gathered information from all involved parties Utilize all negotiation tools and skills to reach a mutually satisfactory resolution to promote lifetime owner loyalty. Accurately capture and document customer information to capture the Voice of the Customer and ensure all coding is accurate and in compliance with requirements Pay and Benefits The pay range for this position is $22.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Timmonsville,SC. Application Deadline This position is anticipated to close on Feb 19, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.