Case Managers assist with monitoring consumer’s well-being including needs in the areas of mental health, physical health, living, learning, working, and social environments. Case managers travel to wherever consumers reside, whether that is at home, boarding homes, or other community based living to provide monitoring, when working with children they would be going to the schools as well. The primary role of the case manager is to increase psychological adjustment for the consumer by empowering the consumers and sometimes family members with information, education and support in order to follow through once case management ends.
Primary Job Functions:
Clinical Responsibilities:
Demonstrates the ability to assess the consumer’s needs utilizing the SUN-RIdentifies goals and plans for appropriate services documented in ISPProvides appropriate linkage to community resourcesMonitors consumers to secure placement in the least restrictive environmentProvides ongoing monitoring of consumers’ progress and needs as assessed in the SUN-RAdvocates on behalf of the consumer to secure community resources Effectively collaborates with the treatment team members and outside sources in the delivery of case management servicesWorks closely with treatment team and ensures that the team is aware of any issues that may arise with the consumerAssists in de-escalating crisis situations with consumers and/or their familiesEffectively demonstrates the application of adult specific competenciesProvides outreach services to consumers and familiesProvides training of basic living skills to improve consumers quality of life and to help enable them to be able to maintain in the least restrictive settingAssists consumers with transportation needs to psychiatric appointmentsMakes multiple contact per week with consumersProvides training of basic living skills to improve consumers quality of life and to help enable them to be able to maintain in the least restrictive settingSupervision and Consultation:
Seeks clinical supervision and consultation as neededAccepts and employs suggestions for improvementActively works to enhance case management skillsClinical Record Keeping:
Documents in a timely manner per AltaPointe standards Documents appropriate, complete, and comprehensive SUN-R assessmentsDocuments measurable and specific goals in the individualized service planDocuments in a clear and concise manner, types of consumer problems, ISP goals addressed and services providedIncludes problem, ISP/Treatment plan goal, intervention provided, consumer responses, and plans for continued services in each progress noteDocuments case disposition, case closings, and follow-up Documents legiblyDocuments using Avatar appropriately.Case Load Management:
Effectively manages caseload based on consumer needsMeets AltaPointe productivity standardsCourteous and respectful towards consumers, visitors and co-workers:
Treats consumers with care, dignity and compassionRespects consumer’s privacy and confidentialityIs pleasant and cooperative with othersAssists consumers and visitors as neededPersonal values do not inhibit ability to relate and care for others Is sensitive to the consumer’s needs, expectations and individual differencesIs gentle and calm to consumers and familiesAdministrative and Other Related Duties as Assigned:
Actively participates in Performance Improvement activitiesActively participates in AltaPointe committees as requiredCompletes assigned tasks in a timely mannerComplies with AltaPointe policies and proceduresAttends to required in-service training and other workshopsPhysical Requirements:
Frequent standing, sitting, and walking which are in bursts of 5 to 10 minutes.There are times when this can be extended to pacing with the consumer (timecould be undetermined) and at times sitting and standing can be extended with theemployee having the ability to change positions as permitted by the observanceand behavior of the consumer at that time.Occasional forward bending from the hips while kneeling to reach to the side.Occasional need to be able to assume a full squat/lunge from a standing position.Occasional need to maintain back extension while being on stomach with one’sown body weight on hips and legs. This position is maintained for severalminutes.Occasionally, be able to put one’s own body weight on one knee and one elbowon the same side of one’s body.Occasionally, be able to kneel and reach to same side toward the floor.Lift up to 10 pounds occasionally during shift.Strong grasp is needed to use keys to open doors throughout the facility, and tomaintain constant contact with a consumer during a take down procedure or withother hold techniques.Pushing/pulling force up to 25 pounds occasionally during a shift. QualificationsMinimum Qualifications:
Bachelor’s degree in a behavioral health or social services related discipline preferred. HSD or GED with 2 years of experience working with individulas with psychiatric, substance use, and/or developmental disabilities required in lieu of degree. Must meet all driving requirements.
Knowledge in adult specialty, outlined below, to be attained within (6) six months of employment:
Knowledge of psychiatric disorders in the adult population and/or knowledge of addiction as a primary/secondary illnessKnowledge of cultural diversityKnowledge of behavior management, crisis intervention and interventions common to acute psychotic consumers, and/or consumers with substance abuse issues as well as, to non-violent crisis intervention practiceKnowledge of Psychiatric Rehabilitation principles and /or Substance abuse treatment principlesKnowledge of available community resourcesKnowledge of educational methods appropriate to adults with severe and persistent psychiatric disordersKnowledge of rules and regulations regarding appropriate benefit entitlements such as social security, Medicaid, and Medicare