Case Manager/Doula, START Program
The Center for Great Expectations
Case Manager/Doula, START Program
Newark, NJ
Description
Case Manager/Doula, START Program
The schedule for this position is Monday - Friday from 8:00 am to 4:00 pm.
Under the supervision of the Site Manager, the Case Manager/Doula will provide case management services, prenatal education, intrapartum support, and postpartum care to START families receiving treatment for substance use disorders and co-occurring mental health disorders. The Case Manager/Doula supports and strengthens the family’s capacity to engage in healthy practices and to maintain stable households. Additionally, the Case Manager/Doula will operate as a member of a larger treatment team in the planning and provision of clinical and program services. The Case Manager/Doula will promote the use of the Nurtured Heart Approach, as well as the Attachment, Regulation, and Competency (ARC) model for trauma-informed care in all activities with the goal of sustaining a safe and comfortable environment for the clients served within the program. Local travel and a shared on-call schedule is required.
PERFORMANCE STANDARDS:
+ Perform all duties and demonstrate behaviors and attitudes consistent with the Mission Statement and Core Values of the organization, and the Nurtured Heart Approach.
+ Continually participate in building and maintaining positive working relationships through effective communication, performance improvement and teamwork efforts.
+ Be of good character and reputation; sufficient physical, mental, and emotional health to satisfactorily perform her or his job duties.
+ Actively participate in safety programs of the organization by identifying potential risks and promoting client safety as well as environmental safety.
+ Accomplish individual and team goals and objectives established by supervisor based on prior performance evaluation.
+ Comply with HIPAA guidelines regarding client rights and confidentiality.
+ Comply with documentation and training set forth by Human Resources.
DOULA CARE/CASE MANAGEMENT:
+ Provide direct case management services to clients for services, including but not limited to: educational and vocational pursuits, legal issues, life skills (e.g. resume writing, budgeting, etc.), advocacy, and accessing housing, social services, prenatal and pediatric care and other community resources.
+ Provide childbirth education, birth plan preparation, labor support and postpartum care to the mother-baby dyad. Service delivery includes physical and emotional support of the mother-baby dyad, infant care education and support, and promotion of healthy attachment by supporting responsive parenting and skin-to-skin contact.
+ Assist with the recruitment and screening of eligible clients to retain services through the START Program.
+ Coordinate and facilitate referral process and intake session.
+ Prepare and submit reports as necessary to referral sources and community agencies including DCP&P and substance use treatment providers.
+ Generate outreach letters to clients regarding non-attendance and potential discharge.
+ Coordinate intake sessions and schedule initial clinical assessment sessions. Administer case management assessments and assist with completing clinical screens as appropriate.
+ With client participation, and in collaboration with other START providers, develop and update client treatment plans to include interventions consistent with ARC and the Nurtured Heart Approach.
+ Complete case management documentation in a clear, concise, accurate and timely manner.
+ Assist with the collection and documentation of urine drug screens.
+ Maintain ongoing relationships with various referral sources and relevant community organizations.
+ Participate in program promotion, marketing, and community outreach efforts.
+ Participate in program, committee and clinical staff meetings and training program(s) as indicated.
+ Provide support to ensure seamless transitions among CGE’s continuum of care as needed.
+ Provide crisis intervention as needed.
+ Participate in program evaluation and ongoing quality improvement efforts.
+ Prepare and deliver oral and written reports to staff and appropriate professional agencies as indicated.
GENERAL DUTIES:
+ Build a network of support within the program and among clients that focuses on trust, well-being and social/community integration.
+ Maintain records as required by organizational policies and regulatory and accrediting agencies.
+ Work as a member of a team to establish and maintain a high level of care and respect for, and communication with clients.
+ Work in a consistently professional manner at all times, which includes, but is not limited to, treating all residents, staff, guests, and volunteers with dignity and respect.
+ Remain flexible and available for day and evening hours.
+ Perform other duties as requested.
QUALIFICATIONS:
+ Bachelor’s degree in human services, social work, or psychology. Master’s degree preferred.
+ CADC preferred.
+ Minimum of two (2) year of experience working with substance use and co-occurring disorders.
+ Bilingual (English/Spanish) speaking a plus.
+ Ability and commitment to complete doula training and certification program.
+ Clean driving record; comfortable transporting clients and children.
+ Excellent organizational and interpersonal skills with friendly and professional demeanor.
+ Ability to be flexible to a shared on-call schedule and daily changing needs within the community, and to handle obstacles with compassion and resolve.
Requirements
QUALIFICATIONS:
+ Bachelor’s degree in human services, social work, or psychology. Master’s degree preferred.
+ CADC preferred.
+ Minimum of two (2) year of experience working with substance use and co-occurring disorders.
+ Bilingual (English/Spanish) speaking a plus.
+ Ability and commitment to complete doula training and certification program.
+ Clean driving record; comfortable transporting clients and children.
+ Excellent organizational and interpersonal skills with friendly and professional demeanor.
+ Ability to be flexible to a shared on-call schedule and daily changing needs within the community, and to handle obstacles with compassion and resolve.
Salary Description
$55,000
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