Job Purpose:  
The Case Manager is responsible for helping to ensure that the customer is able to access and receive program services. This position reports to the Administrative Supervisor. This position has no direct reports.

 Essential Job Functions:

Develop working relationships with customers and monitor engagement and progress through mutual planning, problem solving and full case management assistance Work with customers on a regular basis to meet and achieve program goals and/or maintain program services and eligibility Exhibit considerable programmatic knowledge and assist customers in multiple phases of the application process, ranging from enrollment through the awarding of benefits and services Assist customers to acquire services that facilitate program goals (e.g., educational and/or vocational training, medical, child care, transportation, substance abuse/mental health, child support establishment, legal, and other related needs) Follow up with customers to ensure that their needs are met and questions and concerns are resolved Interact with other team members to provide expertise and assistance in resolving participant issues Maintain accurate and timely case notes on all customer contacts and document activities Share information about outreach and engagement efforts with project staff Inform project staff of any barriers that they identify and that are preventing the customer from engaging with the Provider Perform other duties as may be assigned by leadership Practice and promote safety in the workplace; reports all accidents according to agency procedures.