Case Manager/Health Educator Job Details Job Location Albany - Albany, NY Position Type Full Time Description Job Summary:Work as a member of the RW Support Services team to engage individuals living with HIV who are newly diagnosed, not engaged in HIV medical care or are sporadically engaged. Provide case management services with the goal of improved health outcomes. Link and retain clients in health care and assist them to maintain antiretroviral therapy to maximize viral load suppression so they remain healthy and prevent further transmission. Develop and implement creative strategies to recruit and retain clients in services.Major Activities:1. Incorporate best practices regarding confidentiality into all job duties and communications in accordance with Article 27-F, HIPAA, Alliance for Positive Health policies and procedures and other applicable regulations.2. Work with the other members of an interdisciplinary team to engage clients in care, treatment and support services.3. Participate in case conferences. Provide coordination, guidance, and assistance to clients in accessing medical, social, community, legal, financial, employment, vocational, and/or other needed services.4. Screen for and address any Social Determinants of Health (SDOH) barriers to HIV care.5. Provide curricula-based individual and group health education sessions that focus on strategies for achieving positive health outcomes and assist individuals living with HIV to build self-management skills.6. Referral to the Intake Supervisor for enrollment and assessment.7. The Case Manager/Health Educator will follow up on all referrals made to the Intake Supervisor.8. Address and remove barriers to enable client access to all necessary components of health care. Conduct home visits and/or meet clients at designated service providers and community locations to increase accessibility.9. Develop and implement creative strategies to recruit and retain clients in services.10. Incorporate the Transtheoretical Model of Behavior Change, as applicable, into all aspects of programming.11. Collect, maintain, and report up to date client health indicator, contact, and history data. Utilize indicator data to address barriers and improve individual health outcomes. Implement strategies to communicate client health information among internal and external interdisciplinary teams12. Negotiate and advocate on behalf of clients for services that support self-sufficiency and self-management.12. Maintain accurate records in accordance with funder requirements and agency protocols. Maintain documentation and statistics on activities to comply with reporting requirements.13. Perform other duties as assigned.Qualifications:• Bachelor’s Degree in Human Services preferred, Associates Degree in Public Health or related field required and two years of human service experience.• Familiarity with regional HIV primary care, mental health, substance abuse and other services and resources.• Possess an understanding of community level work and the importance of collaborating and coordinating with other organizations.• Experience facilitating health education services• Must have a valid unrestricted driver’s license and have a vehicle to travel to designated appointment sites within a multi-county region.• Ability to work flexible hours if needed, to increase access to services.Knowledge, Skills and Abilities Required:• Effective communication and documentation skills.• Strong community liaison skills.• Attention to detail; well organized; good time management skills.• Ability to maintain professional boundaries within agency and grant guidelines, as well as with clients and external service providers.• Ability to recruit in the community to reach the target demographic• Ability to maintain client files and ensure documentation is up to date.• Ability to interact with people from diverse backgrounds within a climate of mutual respect, inclusion, enrichment, and growth. Employment Classification: Non-exempt; full-time 37.5 hours per week; $20-22/hour dependent on qualifications and experience Added Perks for our employees: + 403(b) with employer contributions + Free employee Dental insurance + Health insurance + Vision + Flexible Spending Account + Employee assistance program + Free Life insurance + Paid time off + Paid HOLIDAYS + Tuition reimbursement + Hybrid remote work environment (after successfully completing introductory period) + Diverse and accepting atmosphere We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.