Title of Position: Case Manager 

Department: Transitional Housing

Reports to: Social Service Supervisor 

FLSA Status: Non-Exempt    

Salary: $24.49/hr.                                                                                              

Positions reporting to this position: None 

Purpose of the Position  

The Case Manager is responsible for case management services for clients in transitional housing.  The Case Manager will have an assigned caseload and will be responsible for the successful integration of both the housing and employment goals of each client and ensure compliance with Win’s contractual requirements with outside Funders. 

Responsibilities:  

Conduct an initial assessment of the family within 48 hours of arrival to the residence and complete the Family Case Assessment Form, Initial Service Plan, and all initial intake documentation. Initiate referrals for necessary emergency services.  Initiate/complete intake information (CARES data entry and supporting documentation) in the Uniform Client Chart.  Ensure CARES data and supporting documents are printed and filed in designated sections in the client’s chart.  Conduct orientation with clients and review the facility rules, clients’ rights and responsibilities, grievance/complaint process, emergency disaster procedures, etc.  Assist clients with transition to assigned residential unit and housekeeping items.  Provide comprehensive case management, including crisis intervention, counseling services and other appropriate support services.  Commit to using Evidence Based Practices (EBP); strength-based case management, motivational interviewing, trauma-informed care, critical time intervention, family-centered case management, boundary setting, and cultural-reflexivity to help clients achieve their goals.  Develop an Independent Living Plan (ILP) for each client, which will define the client’s goals (in conjunction with the transitional housing income building specialists, housing specialists, child care staff and recreational staff), and track progress against goals, make modifications, and ensure compliance with the ILP.  Provide hands-on training, coaching and support to clients, and help create opportunities for practicing skills that will enable clients to achieve their ILP goals.  Ensure that clients understand and work towards meeting their responsibilities as outlined in the Client Acknowledgment Responsibility Form (CARF). Maintain client data in the Uniform Client Chart.  Ensure the CARES data entry and supporting documentation is complete, accurate and current at all times.  Assist families in obtaining income and public benefits (i.e., Public Assistance; SSI, etc.).  Establish and refer clients to appropriate medical and mental health services, education/job training programs, legal and advocacy services and other community resources as needed.  Must track referrals and follow-up each client’s progress.  Assess job readiness of clients, utilizing Standardized Assessment tools.  Perform timely and accurate input of all required client information in the Uniform Client Chart, ensure compliance with OTDA regulatory requirements and DHS contractual requirements. Collaborate with the Housing Coordinators to ensure that clients are compliant in seeking permanent housing.  Attend shelter meetings, agency-wide meetings, and staff training (on site and off site) as directed by the supervisor. Must work evenings, one Saturday each month, and holidays as scheduled. Prepare all mandated reporting as required by supervisor, contract agency and funding agency.  Must conduct client unit inspections and review findings with the client and supervisor. Perform other related duties, as needed.  

Essential Functions: 

Must be able to ascend/descend stairs in the assigned building.  Must be able to escort clients to appointments as needed including apartment viewings.   

Qualifications: 

Commitment to Win’s mission, vision, and values. Bachelor’s Degree in social work or related field preferred with two years of relevant experience or an Associate’s Degree and three years of client facing experience.  Familiarity with EBP such as strength-based case management, motivational interviewing, trauma-informed care, critical time intervention, family-centered case management, boundary setting, and cultural-reflexivity preferred.  Familiarity with entitlement systems and procedures preferred.  Experience with working with families and the issues of domestic violence and homelessness.  Experience with standardized assessment tools preferred.  Excellent organizational, written, and verbal communication skills preferred. Ability to work effectively in a team environment.  Computer skills and knowledge of CARES a plus.  Bilingual – English/Spanish proficiency a plus.  

 Core Competencies: 

Leadership: Sets an example by following Win policies and procedures. Acts with a high degree of professionalism and has a good work ethic. Facilitating Change:  Delivers high quality results consistently.  Managing Performance:  Interacts respectfully with clients and co-workers.   Applying and Developing Expertise:  Works with the manager to develop and meet challenging but achievable goals.  Understands consequences. Communicating and Collaborating:  Values the full spectrum of diversity and inclusion.  Keeps the supervisor informed about progress and problems; avoids surprises. 

WIN’S DIVERSITY, EQUITY & INCLUSION HIRING COMMITMENT 

Our most effective service to our community comes from a diverse mix of minds, backgrounds and experience. As a result, we are committed to cultivating an inclusive work environment.  Win actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply.  We provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law. 

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