Position Summary:

The Case Manager serves as a member of the Prevention team of WestCare Tennessee and works to ensure the delivery of quality services to their coworkers and to the individuals served in the Staff Sergeant Parker Gordon Fox Suicide Prevention Grant (SSPGF). This role provides case management to eligible veterans and their families in suicide prevention, awareness, and community resource linkage. The Case Manager position will have designated counties from the following ten counties: Greene, Hamblen, Cocke, Jefferson, Sevier, Knox, Morgan, Roane, Loudon, and Cumberland counties.

Essential Job Functions:

Support program alignment with the VA’s National Strategy for Preventing Veteran Suicide (2018) First (walk-in) or second initial contact (after referral sent by Peer Support Specialist) with eligible veteran and/or family. Schedule appointments with eligible veteran and/or family to complete program eligibility process and review required documentation (e.g., DD214). Develop and review recovery treatment plan and assessments. Complete a service plan and provide information for continued peer support and family intervention activities. Facilitate one-hour weekly case management meeting with eligible veterans and/or their family by either virtual platform or telephone. Assist eligible veterans and their families with accessing community resources, employment (job readiness, resume and job search), housing assistance, and other needed veteran services. Attend necessary monthly integrated staff team meetings in coordinating the care and services for each enrolled veteran and their families. Maintain strong professional relationships with veteran organizations and other community agencies to receive referrals and utilize office space for meetings and group activities. Maintain all case files and input data in tracking system. Submit weekly workplan/report on activities to Project Director and program Research Assistant on case management outcomes. Work closely with Project Director, Research Assistant and WestCare Foundation Evaluation team regarding the collection of data and reporting of program outcomes. Attend in-person and virtual program conferences and meetings, community meetings, and events as deemed necessary. Submit completed trainings and professional development trainings to the program Research Assistant for tracking purposes.