Description We are offering a long-term contract employment opportunity for a Case Routing Analyst based in San Francisco, California. As part of our team, you will have the opportunity to work remotely, applying your skills in Sales Support, Salesforce.com, and Microsoft Outlook. This role involves analyzing data entries and managing administrative tasks related to Salesforce. Responsibilities: • Analyze data entries and determine necessary actions • Utilize Salesforce.com to manage and route cases appropriately • Identify missing data and determine where it needs to be directed • Keep track of case progress and ensure necessary actions are taken • Offer sales support as required, enhancing our customer service delivery • Use Microsoft Outlook for communication and scheduling purposes • Monitor customer accounts and take appropriate action when necessary • Maintain accurate customer credit records • Process customer credit applications accurately and efficiently. Requirements • A bachelor's degree or equivalent experience in a related field • Proven experience in Sales Support • Proficiency in using Salesforce.com for case routing and management • Proficient in Microsoft Outlook for email communication and scheduling • Excellent analytical and problem-solving skills • Ability to work independently and as part of a team • Strong attention to detail and organizational skills • Excellent written and verbal communication skills • Ability to manage multiple tasks and priorities in a fast-paced environment • High level of professionalism and confidentiality • Demonstrated ability to learn new software and systems quickly. ­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .