Job Description

To provide excellent service by processing customers transactions in a quick, correct and efficient manner according to specified proceduresDemonstrate cost consciousness and awareness of personal contribution to costs and productivityIdentify and escalates potential risks that may lead to increased costsPrevent wastage and identify process improvements to contain and reduce costsAdhere to Organisational values and service standards and interact with and communicate with customers accordinglyEnsure first time resolution of customer queries or complaints and take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed time lines and Service Level AgreementsMeet set turnaround times while ensuring own availability, reliability and accuracyPropose improvements on internal processes that impacts service levels and customer satisfaction within area of accountabilityEnsure own product knowledge and guidance provided is technically accurate and collects feedback to help improve customer serviceExecute own work in accordance with the organisational values and code of ethicsComply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolutionIdentify and escalate risk as normal part of workProvide timeous reports on operations, performance and audit findingsReport on transactional activity progression within set guidelines to provide timely information for decision making in area of accountabilitySeek out regular performance feedback and put actions in place to improve and enhance performance Identify activities to address own development gapsCreate own personal development plan and review plan with team leader or managerUnderstand which competencies and skills are required to be mastered to ensure personal development and performanceKeep abreast of learning opportunities, changing products and trendsContribute to teamwork and inclusivity by working together to achieve team goalsValue individual contributions and respects diversity in the teamShare information and knowledge that benefits the teamJob Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
 

27/01/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.