Job Description:

This role is accountable for the operations of the cash collections team within the Envista Finance and Accounting organization with specific responsibility for customer interactions for North American global customers. The role will be responsible for leading a team of up to 25 employees focused on all customer channels. The role will deliver on agreed target KPIs and to identify opportunities for improving processes and performance of the team

Job Requirements:

Essential Duties and Responsibilities

Is the ultimate people manager of a team of up to 25 Cash Collection Representatives.Builds an engaging culture of teamwork and respect.Is responsible for engaging with and being accountable for the quality and performance of the Cash Collection Services to stakeholders at all levels within the business.Proactively manages the collection process to deliver on time payment from customers.Reviews and approves exceptional credit terms, and/or credit hold releases.Defines actions to improve Days Sales Outstanding (DSOs).Works with businesses and corporate accounting to define, update and implement credit control policies.Acts as a partner for other functions impacting the Order to Cash process - customer services, supply chain, finance, cash management and accounting.Delivers services according to targets aligned with business stakeholders and with reference to agreed key performance indicators (KPIs) and service level agreements.Is expected to deliver year on year improvements in KPI’s as agreed with stakeholders and / or companywide projects for operational improvements (e.g. DSOs, operational efficiency).Plays a key role in managing projects to improve processes and add innovation to the cash collection process and other Order to Cash process improvement initiatives.

Minimum Qualifications

Critical Knowledge and Qualifications: (what the role holder must know; including any required general or professional qualifications/education)

5+ years’ experience in Operations management in a shared services or call center environment.Knowledge of SAP and/or Oracle and Order to Cash process stream.Experience in managing change or transformational projects within finance, IT, shared services and call center environments.Proven ability to manage talent pipeline within a team.Minimum 5 years’ experience in a customer facing role or managing a customer facing team.

Preferred Experience

University Bachelor or Master qualification in accounting, finance or business.Implementation of automation and robotic solutions within collections environment.Management in a multinational (US lead) company.Qualification in Lean techniques preferred or similar company run program.Expert in excel, knowledge of other Microsoft suite products advantageous.

Critical Skills/technical know-how: (what the role holder must be able to do)

People focused.Inspiring and engaging team leader.Understanding of credit management tools to manage dunning and collections.Aptitude of solutions orientated approach to manage issues.Continuous improvement mindset.Fluent or native English speaker.Change management skills.

Personal Trait Profile

Self-sufficient and driver for change.Data driven.Enthusiastic.Team-oriented (knows when to lead and when to follow).Advocates for continuous improvement and can drive change successfully.Logical and creative thinker.Confident, poised, and possesses a strong personal impact.

Operating Company:

DEXIS

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate.  Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes.  An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening.  Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.