Job Description:

Support the Credit and Collection Department Associates and Management within a Lead Role capacity by performing the following duties and Account Management responsibilities on the assigned Collection Portfolio.

Job Requirements:

Essential Duties and Responsibilities:

Perform all Account Management tasks on assigned Collection PortfolioReconcile all discrepancies and disputes on assigned accounts Create and maintain database on all collection activity conducted Apply customer account payments and create chargeback/debit memo transactions as necessary Research and resolve customer inquiries and concerns,

Assist Management with Department Month-End close and Financial ReportingPerform various Department tasks and projects upon Management requestWork closely with Supervisor in support of Department GoalsAssist and support Credit and Collections Team in fielding questions and tasksTrain and Mentor new Department Associates across various OpCo’sBalance the Lead role with individual Collector goals and responsibilities

Qualifications

Education and/or Experience:                                                  

Associate degree (A. A.) or equivalent from a two-year college or technical school; or four years of related experience and/or training; or equivalent combination of education and experience.

Skills:                                                   

This individual must have strong written and verbal communication skills. Must possess excellent analytical and critical thinking skills. To perform this job successfully, an individual must have moderate skills in Excel, Word, and Outlook. Oracle and SAP experience is preferred. Ability to communicate effectively with all levels of management, customers and other staff members.  Fluency in Spanish or French is a plus.The individual should be a self starter that takes initiative, has the ability to multi-task in a fast-paced environment, be detail oriented and maintain a high level of accuracy and efficiency.            

Physical Demands/Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Operating Company:

DEXIS

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