**Business Overview:** The Public Sector Lockbox business is a multi-shift, 363 days-per-year operational unit which provides a variety of services to government clients to assist them in managing their receivables and sensitive documents. The core functions of this business include Mailroom, Batching, Scanning, Dispatch and Data Entry. Most functions occur in a POD or small team environment. A successful candidate must be able to work weekends/holidays, additional hours as required and successfully complete the government-required background check. The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned as necessitated by business demands. **Responsibilities:** + Assist with operational processes and process improvements + Ensure transactions or processes are executed correctly and are compliant with internal policies and controls + Facilitate the investigation, documentation and corrective action implementation of transaction services issues + Aid with the transition, alignment, and stabilization efforts of critical operations functions + Crosstrain for various internal roles within the department, and provide back-up coverage for those roles as needed + Assist as required for control, risk, daily activities, and transaction services projects + Perform all required tasks within established procedures and controls to minimize losses + Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. **Qualifications:** Required + Demonstrated history of strong interpersonal skills and positive peer engagement experience in a diverse environment + Ability to work in a fast-paced team-oriented operation with strict deadlines and service levels + Flexible and adaptable, able to multi-task and prioritize in a high paced processing environment with strict deadlines and service levels + Demonstrated history of working well within a team environment, working towards a common goal requiring respectful communication and teamwork + Excellent attention to detail, targeting straight-through-processing + Intermediate PC Proficiency; including MS Office and Lockbox Applications + Professional written and verbal communication skills + Prior Lockbox, payment processing, banking experience or operations experience + Previous audit and quality control experience preferred + Self-motivated, goal oriented with strong time management skills + Able to work a flexible schedule to accommodate weekends/holidays and additional hours as required + Able to meet the physical demands of the job, lifting up to 40 pounds, performing repetitive bending and lifting related tasks as well as walking and standing for long periods of time + Manual dexterity required, all tasks are repetitive + U.S. Citizenship or Permanent Residency (green card) is a prerequisite for this position + Must be able to speak/write/understand English + Must pass an extensive background check including criminal, credit and drug (renewed every 5 years) + High School diploma or GED **Education:** + Bachelor’s/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. ------------------------------------------------------ **Job Family Group:** Operations - Transaction Services ------------------------------------------------------ **Job Family:** Cash Management ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Primary Location:** Irving Texas United States ------------------------------------------------------ **Primary Location Full Time Salary Range:** $48,840.00 - $68,160.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ **Anticipated Posting Close Date:** Dec 25, 2024 ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** . View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) . View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) . View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.