**Job Type:** Per Diem **Time Type:** Part time **Work Shift:** Rotating (United States of America) **FLSA Status:** Non-Exempt **When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.** Contributes to the Hospital’s mission by greeting customers in the food retail locations and ringing their transactions. This customer service position will have an impact on patient, employee and visitor satisfaction by providing superior customer service and a friendly atmosphere as our customers procure their food, drink and a moment of relaxation. **Job Description:** **QUALIFICATIONS:** **Education** **Preferred:** High School Diploma or G.E.D. **Experience** **Preferred:** Food service, customer service or cash handling experience **Other Skills/Knowledge** **Required:** + For safety and quality reasons, must be able to read, write and communicate effectively in English with patients, visitors and fellow members of the hospital team. + Basic math skills + Ability to use a calculator + Able to work a flexible schedule **LICENSES, REGISTRATIONS, CERTIFICATIONS** **:** **N/A** **LIFE SUPPORT CERTIFICATION REQUIRED:** N/A **POPULATION SPECIFIC REQUIREMENTS** : N/A **OTHER JOB REQUIREMENTS:** **Professional Commitment Requirements:** N/A **On-call:** N/A **Schedule requirements:** Weekend and Holiday rotation is required. Schedule may vary based on department needs. **Travel requirements:** May be assigned to any of the retail locations. **REPORTING RELATIONSHIPS:** + Reports to the Evening or Morning Supervisor, the Supervisor of Retail Operations and/or the Supervisor of Satellite Site Café based on primary schedule or location. + Not responsible for supervising the work of others. **COMPLIANCE COMMITMENT** Winchester Hospital maintains a Compliance Program to ensure that employees comply with all laws, regulations and Joint Commission and other licensure and accreditation standards that apply to our business. The Code of Business Conduct is a vital part of the Compliance Program. Employees must be familiar with the Compliance Program and Code of Business Conduct and must comply with their requirements, and the requirements of any other laws and regulations, policies and procedures affecting the performance of their job. If applicable, employees are expected to comply with standards of conduct outlined by the oversight organization(s) of their profession. **JOB FUNCTIONS** As part of the Guest Services/Food Services team, under direct supervision this position: + Greets customers and answers their questions + Verifies cash and secures cash drawer at the register + Rings customer transactions + Counts cash at the end of shift and verifies cash bank + Complies with department standards for cash handling procedures + Stocks cafeteria condiment, food and beverage stations according to department standards + Anticipates and meets all customer service needs; takes appropriate steps to rectify any customer-or food-related issues + Operates dish room and cleans dining area + Maintains a clean work area and fulfills daily cleaning assignments to ensure compliance with high sanitation standards + Uses equipment to maximize its useful life. Responds to supply/equipment issues in a timely manner to ensure availability and optimal operations + Passes along customer feedback and suggestions to supervisor. Communicates observations about the operation that may result in improved efficiency or customer satisfaction. **DEPARTMENT SPECIFIC JOB FUNCTIONS** + Coffee Shop: Prepares coffee shop deposit. **PHYSICAL AND MENTAL REQUIREMENTS/CONDITIONS** + The employee needs to have the physical and mental abilities to perform the duties of the position listed above using the WE CARE behaviors. + It is anticipated that employee will have contact with potentially hazardous chemicals and equipment while performing their job duties. + The list below is intended to describe the physical and sensory ability requirements of the position; however those requirements may vary, sometimes considerably, based on meeting patient and operational needs. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity** **Employer/Veterans/Disabled**