Overview The Cashier at Smoky Mountain Smash in Gatlinburg Skypark will be responsible for providing exceptional customer service, handling transactions accurately, and ensuring a smooth flow of operations at the cash register. The ideal candidate will be friendly, reliable, and capable of working efficiently in a fast-paced environment. Responsibilities - Customer Service: - Greet customers warmly and create a welcoming atmosphere. - Assist customers with menu selections and answer any questions regarding the offerings. - Provide information about current promotions and special deals. - Cash Handling: - Accurately process customer orders and handle cash transactions. - Operate the cash register and ensure correct pricing. - Issue receipts, refunds, and change to customers. - Balance the cash drawer at the beginning and end of shifts. - Order Management: - Coordinate with kitchen staff to ensure timely preparation and delivery of orders. - Communicate effectively with team members to ensure smooth operations. - Handle customer complaints and concerns professionally, seeking assistance from the manager when necessary. - Cleanliness and Maintenance: - Maintain a clean and organized work area, including the cash register, counter, and dining area. - Follow health and safety guidelines to ensure a sanitary environment. - Restock and organize inventory as needed. - Team Collaboration: - Work closely with other team members to ensure efficient service. - Participate in team meetings and training sessions. - Assist with other duties as assigned by the manager. Qualifications: - Education and Experience: - High school diploma or equivalent preferred. - Previous experience in a cashier or customer service role is an asset. - Skills: - Strong numerical and cash handling skills. - Excellent communication and interpersonal skills. - Ability to work in a fast-paced environment. - Basic computer skills and familiarity with point-of-sale systems. - Personal Attributes: - Friendly and approachable demeanor. - Reliable and punctual. - Ability to handle stressful situations calmly. - Team player with a positive attitude. Working Conditions: - Must be able to stand for extended periods. - Ability to work flexible hours, including evenings, weekends, and holidays. - Occasional lifting of items up to 25 lbs.