JOB SUMMARY:

The primary responsibility of the quick service restaurant team member is to provide excellent customer service to guests by accurately placing orders and preparing food and beverages per guests per guest’s request. 

ESSENTIAL JOB FUNCTIONS:  

Provides fast, friendly, professional and responsive customer service to restaurant guests and staff.  Engages in friendly conversations with guest whenever possible using 10/5 Rule: 10 feet – make eye contact and smile, 5 feet - greet and speak to guest.  Accurately inputs all orders into the Point of Sale (POS) terminal.  Accurately posts all transactions on the Point of Sale (POS) terminal giving correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.  Records all tips collected from credit cards and complimentaries.  Prepares specialty coffee drinks to order in accordance with established recipes and time guidelines.  Delivers product to customers on casino floor and in hotel rooms in a timely.  Maintain high levels of customer service at all times.  Maintain appropriate level of stock items in area.  Assist in maintaining display cases and pastry par levels.  Keeps designated working area clean and organized and assists in maintaining cleanliness of surrounding areas, and condiment areas in accordance with established health and safety standards.  Assist in training new team members and management staff during their training period. Responsible for periodic cleaning tasks assigned by management.  Resolve guest complaints expeditiously and inform management of the complaints.  Prepare and/or serve menu items, such as sandwiches or salads. Basic food preparation and service. 

QUALIFICATIONS:  

High School Diploma or equivalent required.  Must be at least 18 years of age.  Minimum six months cash handling experience. Previous customer service experience.  Work requires effective communication in English, both verbal and written form in a professional manner.  Must be able to work any day of the week and any shift, including holidays and weekends.  Must present a neat and professional appearance. Work requires attention to detail and accuracy. Work requires use of a computer and/or cash register. Mathematical abilities including addition and subtraction/accurate record keeping. 

WORK ENVIRONMENT REQUIREMENTS: 

Must be able to work independently along with a team mentality.  Must be able to handle a heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner. Must be able to bend, twist, turn, push and pull, as well as lift and carry above/below the shoulders a minimum of 25 lbs. or more.  Must be able to stand and walk for prolonged periods of time or entire shift.  Must be able to work at a fast pace and handle multiple tasks in stressful situations.  Must be able to maneuver around office areas, effectively work in high traffic areas and responds to visual and aural cues. Is able to tolerate areas containing second-hand smoke, high noise levels, bright lights and dust.  Must be able to read, write, speak and understand English. 

DISCLAIMER:  
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).