The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

The Casino Cashier Representative is responsible for accurately processing customer and inter-departmental monetary transactions while delivering exceptional guest service and promoting the MGM Rewards program. All tasks must be carried out in compliance with federal, state, and local laws, regulations, and ordinances, as well as department and company policies and procedures.

STARTING RATE: $17.50 an hour

THE DAY-TO-DAY:

Execute duties in accordance with Casino credit policies, including but not limited to marker payments and issuance, deposits, withdrawals, and chip bank responsibilities, such as filling/crediting to the Pit and Cage.

Assist guests with all transactional needs within specified guidelines and ensure the security of Company assets, including cash, chips, and tokens, throughout the shift.

Promote and drive guest enrollment in the MGM Rewards program, MyVegas rewards program, and MGM Rewards Mastercard program. Issue FREEPLAY, complimentary play coupons, and adjust tier credits for guests as requested, in line with company policies and procedures.

Demonstrate and uphold the highest level of S.H.O.W. guest service, address guest complaints by escalating to the Casino Cage Shift Supervisor, and effectively respond to inquiries about the property and local area.

Understand and adhere to Company AML/Suspicious activity policies; promptly report any unusual events, circumstances, missing items, or alleged theft to a supervisor.

Promote responsible gaming principles and consistently encourage GameSense among all guests.

Balance all appropriate banks within the Cage with supervision at the end of the shift, adhering to departmental variance policies and completing all reports and forms accurately in compliance with Title 31.

Preform other job-duties as requested.

THE IDEAL CANDIDATE:

High school diploma, GED, or equivalent

1 year of relevant experience in major cash handling, including processing transactions, managing cash reserves, and maintaining financial accuracy

Strong track record in delivering exceptional customer service, effectively handling guest inquiries, and resolving issues

Keen attention to detail in cash processing and transaction management, ensuring accuracy and compliance with policies

Excellent communication skills, able to interact professionally with guests and colleagues, and clearly explain processes

Effective problem-solving abilities, managing complex cash handling situations and addressing guest concerns efficiently

THE PERKS & BENEFITS:

Health & Income Protection benefits (for eligible employees)

Professional and personal development opportunities through employee programs and network groups

Free meals in our Mandalay Bay employee dining room

Free parking on and off-shift at all MGM Resorts properties Wellness incentive programs to help you stay healthy physically and mentally

Access to company hotel, food and beverage, retail, and entertainment discounts

Full Job Description:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=11429

Are you ready to JOIN THE SHOW? Apply today!