Position Description:

*Position is Quarterly Bonus Eligible!

Sales and Service Professional. Interact with and provide exceptional service to established guests to enhance the guest’s experience. Actively recruit new players through verbal communication on the gaming floor. Build and enhance existing customer relationships via telephone and written correspondence. Assist in promotional events, issue comps based on established guidelines. 

Job Functions

Develop and maintain rapport with guests, coworkers, and other departments.Respond to customer questions, inquiries, complaints, requests, and needs.Interact with customers to promote increased play and repeat business.Provide information to guests regarding credit policies, Player’s Club details, promotions, special events, room types, and availability.Maintain and build ongoing relationships with rated players via telephone and direct mail.Communicate consistently with table games management to ensure accurate player evaluation and status.