The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB: 

The Casino Host is an entry-level position that is the first point of contact for customer services. A Casino Host will use appropriate judgment to execute casino customer request.

THE DAY-TO-DAY:

Supports MGM Rewards Desk, Front Desk, VIP Host Desk, Host phone line and other various departments

Evaluate customers’ casino activity to provide corresponding incentives and may have authorization to approve minimum number of comps and allowances (i.e., room, food, beverage, and/or event tickets

Responsible for maintaining relationships with premium level customers through telemarketing and event marketing with a special focus on cultivating relationships with high end slot customers through new and inactive leads along with booking MGM Air flight guests

Assist in maintaining and developing property’s customer base through meeting and interacting with customers

Process customers’ reservations by using OPERA & PATRON management systems

Resolve customer disputes and complaints to the satisfaction of the customer and the company

THE IDEAL CANDIDATE:

Bachelor’s degree or equivalent experience

One (1) year of customer service experience

Two (2) years hotel operations, casino marketing, VIP services or table games

Previous experience working in a similar resort setting

Able to work in the fast pace environment

Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Ability to have flexibility and open to work a variety of shifts

Demonstrates and maintains a professional, neat and well‐groomed appearance adhering to MGM Resorts International Marketing standards

Must be able to communicate effectively in English, in both written and oral forms

Proficiency in Patron, Veridocs, Okta/Workday and other relevant software

Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail

THE PAY, PERKS & BENEFITS:

Wellness incentive programs to help you stay healthy physically and mentally

Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

Free meals in our employee dining room

Free parking on shift

Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

FULL JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19872

Are you ready to JOIN THE SHOW? Apply today!