**Job Purpose or Objective(s):** The Player’s Club Shift Manager manages all daily operations for assigned shift following established company standards and procedures. You will report to the Player’s Club Manager. **Pay: 23.00/Hr Salary | Full Time | Variable Schedule** **Primary Tasks:** 1. You will manage staff to deliver great guest service, team work and camaraderie. 2. Audit/inspect work of your team to ensure standards are met. 3. You will ensure that the highest possible standards of guest services and associate relations are maintained and carried out in fair manner. 4. Monitor job performance progress of associates, provide feedback to aid the associate in developing and enhancing skills and conduct performance management. 5. You will collaborate with Player’s Club Manager to schedule associates and ensure correct staffing levels and make adjustments accordance with guest needs while controlling labor costs to increase profits. 6. Recruit, select and make recommendations for staffing and training. 7. You will talk with guests to ensure satisfaction. 8. Resolve any customer or associate complaints or problems according to standard conflict resolution protocol. 9. You will provide input concerning operational deficiencies and areas in need of attention. 10. Perform other duties as may be assigned. **Requirements:** Knowledge in products, service and the appearance of all outlets Knowledgeable in cost control systems and methods Understand P&L statement and how your actions affect, improve Excellent oral or written (legible) communication techniques Three (3) year previous management experience About the Choctaw Nation The Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation's vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity. Benefits Free gym membership Free access to employee health clinic Free lunch for casino & resort associates Earned wages access once per week for hourly Associates Pet insurance Paid vacation / sick time Medical / Dental / Vision 401(K) with company match College tuition reimbursement Short-term disability, long-term disability, and family leave Employee assistance program Employee prescription program CNO Paid Life Insurance Teladoc On Site Dental Clinics (Jet Dental) On Site Mammogram Services Free diabetes and hypertension monitoring benefit (Livongo) Accolade- Concierge Benefits Program Wellness Program that equals savings on health insurance cost (Virgin Pulse) Maternity Care Program **(Benefits provided by the Choctaw Nation are based on employment classification)** CNO was selected as a winner in both HRDUS' and Forbes' 2022 "Employer of Choice" competitions: Choctaw Nation of Oklahoma received recognition as one of six Best Places to Work in the United States as selected by HRDUS Choctaw Casinos & Resorts received recognition from Forbes as a Best Employer for Diversity in the Travel & Leisure category. Forbes also recognized the Choctaw Casino and Resorts as one of America's Best Employers for New Graduates. Job Identification: 13456 Job Category: Marketing Posting Date: 11/14/2024, 2:46 PM Job Schedule: Full time Job Shift: Variable On-Site/Remote: On-Site