ESSENTIAL FUNCTIONS:

Actively patrols assigned sections looking for opportunities to surprise and delight guests. Enhances guest’s slot entertainment experience by creating a fun, high-energy environment through the celebration of slot wins and building players’ perception of luck. Displays attentive, upbeat and enthusiastic behavior during each and every “Moment of Truth” interaction throughout the shift. Develops customer loyalty by delivering unparalleled guest interactions as directed by company trained initiatives. Clearly communicates functionality of Slot Floor (i.e. Fast Cash- ticket in/ticket out). Responds to the right customers in the right order for service requests including slot dispatch, slot candle lights, radio, and customers while meeting or exceeding department service standards. Verifies and counter signs hand paid jackpots.  Resolves guest’s complaints through the use of Service Recovery with a sense of urgency and empathy with approved levels of authority. Keeps slot areas clean, secure and well maintained. Corrects minor machine malfunctions including coin jams, printer errors, bill validators, slot light repairs.  Participates in slot machine upgrades and implementing new initiatives. Adheres to regulatory, departmental and company polices in an ethical manner, including those pertaining to federal and state regulatory laws and guidelines and ensures required gaming licenses are valid and up to date. Maintains monetary and paperwork accuracy within department standards. Accurately pays jackpots; performs buy-in transactions with slot players; counts down and reconciles bank/wallet at end of shift. Offers participation in high-energy, team building “Buzz” sessions to exchange information on property events and to improve guest service and department survey scores. Ensures compliance of state mandated age restrictions through the support of “Project 21”. Endorses the business objectives, ethics and values of Harrah’s Entertainment, Inc.  Acts in accordance with the Code of Commitment. Partners with other departments and functions to understand and promote property-wide initiatives and programs. Promotes and cross sells Harrah’s brand amenities and property events. Increases customer base by opening new accounts through cross-selling and promoting Total Rewards. Actively stays informed of continually changing promotional events and services. Maintains in-depth game knowledge and proactively explains games to customers. Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures. Completes all other duties as assigned.

 

REQUIREMENTS:

High school diploma or equivalent required.  Must possess basic data entry/computer skills. Must possess basic math skills.  Previous money handling experience preferred. Must be flexible with schedule to include nights, holidays and weekends. Must present a well-groomed and professional appearance.  Must be able to lift, push, pull and carry at least 40 lbs. Must be able to turn keys constantly.  Must be able to bend, crouch, kneel and twist. Must be at least 21 years of age.

JOB DEMANDS:

Must be able to lift up to 25 lbs. and carry objects weighing up to 25 lbs. Must be able to work in areas containing secondary smoke, high noise levels, bright lights and dust. Position requires 10% standing, 90% walking. Requires some pushing, twisting and climbing. Requires frequent bending, kneeling and stooping. Must be able to respond to touch, speech, smell, aural and visual cues. Must be able to work in a fast-paced environment involving constant customer contact. Must be able to maneuver to all areas of the casino. Must be able to walk and be on feet for long periods of time.