Function (Scope and Main Purpose of Job)
The Table Games Dealer is responsible for maintaining a clean, safe, fast, friendly, and fun environment for all guests, team members, and company assets. The focus shall always be on ensuring a safe and comfortable environment while maintaining a positive can-do attitude with an emphasis on the highest level of guest service for both external and internal guests.
ResponsibilitiesCore Service Standards
CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance.
SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.
FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.
FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.
FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here.
Specific Responsibilities and Duties
Dealing the games and monitoring the monies of the table at all times.Controlling gaming cards and equipment.Protect company assets by monitoring guests’ movements at table at all times.Analyzing customer play for cheating scams and suspicious variation in play.Excellent customer service.Paying wins/taking losses.Ensure the safety and security of guests and employees. Qualifications Dealer School Details: