Join UPMC Shadyside’s Emergency Department!

Patient & Family Concierges: Looking for a casual/per diem to work any shift. Heavy patient rounding included in this role! Unit: Emergency Department About UPMC Shadyside: A Magnet-designated teaching hospital with ongoing research and education

About the Role:

Provide generalized, compassionate service and support to patients, families, and visitors Create and deliver a top-notch experience for patients, visitors, and colleagues Serve in various capacities across the hospital based on needs Assist with: Patient and visitor destination coordination Environmental services Dietary services Patient transport throughout the hospital Supply and equipment management Focus on patient and guest satisfaction and quality of care from first to last impression

The UPMC Patient & Family Concierge pathway offers an opportunity for growth and advancement. Title and salary will be determined based upon education and patient care experience. 

About the Emergency Department:

50-bed unit specializing in high-acuity care Unique connection to UPMC Cancer Center, serving oncology patients from across the city and beyond Designated oncology area within the ED Comprehensive care for all patients, including triage desk and EMS arrivals 24-hour cardiac catheterization lab for STEMI cases Stroke center status Fast-paced, collaborative environment emphasizing rapid problem-solving

Responsibilities:

Destination Coordination:

Greet and assist patients and families Provide directions and escort assistance Disseminate patient information while respecting confidentiality Issue parking discounts, free passes, and patient scooters Assist with parking cashier functions and validate patient parking Track patient belongings upon admission

Environmental Services:

Clean and organize assigned areas (patient rooms, public areas, etc.) Replenish supplies as needed Make beds and change linens Report maintenance problems

Dietary Services:

Assemble and serve meals according to diet orders Maintain food safety and quality Operate food service equipment Perform sanitation tasks Deliver and set up patient meal trays

Transportation Services:

Transport patients, equipment, and lab specimens safely and timely Inspect and disinfect transportation equipment Record transportation data Report transportation activities and maintenance issues Supply & Equipment Management: Order and organize unit-specific supplies and equipment Deliver supplies and equipment to designated areas Stock patient rooms and supply areas Maintain refrigerator and temperature logs Monitor supply inventory and expiration dates

General:

Answer unit phones and transfer calls Respond to call lights Interact with patients and assess needs Round hourly to ensure responsibilities are met Print and distribute daily plans of care Promote patient mobility Maintain resources like pamphlets and department contacts Adhere to hand hygiene and infection control procedures Follow mandatory reporting procedures Exhibit UPMC Values and key behaviors Document in medical records and comply with safety policies.