Berkley One exists to insure and protect the lifestyles of a modern generation of affluence. We seek clients that are sophisticated individuals and families who require world-class risk and claims management customized to their needs, a team of select expert independent agents and innovative digital tools to keep it simple and easy. We’ll blend our partners, products and capabilities with all that is Berkley, generating a modern solution for the customers we serve.
Our culture is one of innovation, creativity and teamwork. Our team is highly motivated, passionate about our business, and deeply experienced in developing and delivering product and service solutions in the personal insurance marketplace.
The company is an equal opportunity employer.
ResponsibilitiesWe have an opportunity for a Casualty Claims Supervisor to join our Berkley One team! You will service as a key contributor to the Berkley One brand. You will supervise a team of internal claims adjusters, TPA partners and the Claim Concierge support staff team. This position is centered around providing technical direction of frequency claims, both auto and liability, as well as operational efficiency and quality control of claim support staff who also interact with our customers.
This position will be based in our Wilmington, DE office
We have a welcoming culture valuing our employees – we trademarked the phrase Everything Counts, Everyone Matters® to describe the Berkley commitment to our people and how we do business. We believe that every person in the organization is important and every accomplishment makes a difference in our results. Come join us!
Key functions include but are not limited to:
Manage claims adjusters and claims service teams to meet or exceed performance metricsManage, coach, and administer employee performance, compensation, and goal setting processes for team membersLead the adjustment and management of auto and liability, ensuring superior customer service to Berkley One customers, agent partners, as well as internal and external business partnersConduct thorough investigations, assess damages, and oversee the entire claims process for the TPA network from end-to-end, including coverage reviews, reserving, negotiation, and settlementApply casualty claims expertise to make well-informed decisions and guide the resolution of claims effectivelyAnalyze and interpret insurance coverage, clearly communicating positions in accordance with Berkley One guidelines and under the direction of the AVP Casualty Claims ManagerSet and adjust reserves within authority limits, recommending reserve changes as neededTravel as necessary for business-related activitiesOther duties as assigned Qualifications Bachelor's Degree or equivalent experienceMinimum of 3-5+ years' experience in casualty claims management including: auto, homeowner, and injury claimsMinimum of 3-5+ years’ experience handling high exposure and complex casualty claimsExperience with TPA management, review of contracts, and understanding of service level agreements applied in practice for quality assurancesExperience with high-net-worth policy coverages and servicesExcellent analytical, decision-making, interpersonal, communication, and negotiation skillsProfessional demeanor and the ability to maintain composure in high-pressure situationsBroad knowledge of CCC, ARMS, and Copart systems is preferredIncredible empathy and understanding of the needs of customers, both insureds and their agents alike Exceptional oral and written communication skills, your communication style is flexible to the situation and you communicate clearly and with a purposeCalm under pressure, you have excellent organizational and negotiation skills, integrity, and great follow-through on tasks, you are comfortable challenging norms while working collaboratively with colleagues at all levels of the organizationYou have a strong sense of accountability, fun and adventureEye on innovative improvementsAdditional Company Details We do not accept any unsolicited resumes from external recruiting firms.
The company offers a competitive compensation plan and robust benefits package for full time regular employees.
The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Sponsorship Details Sponsorship not Offered for this Role Connect With Us! Not ready to apply? Connect with us for general consideration.