Catastrophe Repair Solutions Site Manager
Access Dubuque
Catastrophe Repair Solutions Site Manager
**Sedgwick**
1 Positions
ID: R49688
Posted On 12/31/1969
**Job Overview**
Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.
A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.
Great Place to Work®
Most Loved Workplace®
Forbes Best-in-State Employer
Catastrophe Repair Solutions Site Manager
+ Job Description **PRIMARY PURPOSE** **:** To manage CAT Repair Solution Sites. **ESSENTIAL FUNCTIONS and RESPONSIBILITIES**
+ Coaches and mentors CAT contractors on processes and systems.
+ Monitors CAT contractors Service Level Agreement (SLA) performance objectives.
+ Prioritizes CAT contractor needs for the CAT Repair Solutions Team.
+ Provides feedback to Leadership Team on process challenges facing CAT Sites.
+ Manage Repair Solutions network's core business.
+ Pricing research/development.
+ Develops and delivers CAT site training and performance reviews
+ Provides on boarding assistance to the Business Development department for new carriers seeking CAT Repair Solutions.
+ Cross trains inter-departmental employees and cross-company employees
+ Performs quality assurance inspections on completed repairs
+ Drive Production and Repair Cycle Time
+ Serves as subject matter expert and/or project leader on the following industry systems: Mitchell, CCC and Audatex **ADDITIONAL FUNCTIONS and RESPONSIBILITIES**
+ Performs other duties as assigned.
+ Supports the organization's quality program(s).
+ 75% Travels **SUPERVISORY RESPONSIBILITIES**
+ Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
+ Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
+ Provides support, guidance, leadership and motivation to promote maximum performance.Additional Job Description
+ Ensure CAT site is up and running within 72 hours
+ Open/Closing of Location
+ Security of Location
+ OSHA Compliance
+ Managing Onsite staff
+ Escalation Resolution
+ Distribution of Work
+ Quality Assurance
+ Daily Production Meeting
+ New Hire Training **QUALIFICATIONS** **Education & Licensing** High school diploma or GED required. Bachelor’s degree from an accredited college or university preferred. **Experience** Four (4) years of experience in construction restoration or insurance. **Skills & Knowledge**
+ Thorough knowledge of operations, body shop and CAT site management
+ Strong oral and written communication skills
+ PC literate, including Microsoft Office products; strong Excel and database skills
+ Strong understanding of data analytics.
+ Good judgment and sound decision making skills
+ Excellent organizational skills, accuracy, and attention to detail
+ Initiative and ability to multi-task
+ Leadership/management/motivational skills
+ Excellent customer service skills
+ Ability to work independently or in a team environment
+ Ability to meet or exceed Performance Competencies **WORK ENVIRONMENT** When applicable and appropriate, consideration will be given to reasonable accommodations. **Mental** **:** Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines **Physical** **:** Computer keyboarding, travel as required **Auditory/Visual** **:** Hearing, vision and talking **NOTE** **:** Credit security clearance, confirmed via a background credit check, is required for this position.The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
**If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.**
Primary Contact
1645458383738
Amanda Strothman
,
Phone
Phone
Phone
Fax
amanda.strothman@sedgwick.com
Email
True
False
True
**Job Details**
Categories
Insurance
Management/Executive
Technical
Location
Dubuque, IA
Job Type
Employee
Full/Part
Full Time
Company ID
8326
Job REQ #
R49688
\# Positions
1
Start Date
19691231
End Date
20240805
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Sedgwick
**About the Company**
**Career Development**
Our goal is to make Sedgwick CMS a place where great people can do great things for our clients. This commitment is evidenced by our colleague development program and supported by our multi-dimensional learning resources.
We invest in the education of our colleagues by providing training and learning resources that focus on our culture, procedures, systems and performance expectations. We evaluate the educational needs of our colleagues through performance discussions and evaluations. These needs are filled either through Sedgwick CMS University and through industry certification programs and other external educational resources . Sedgwick CMS University curriculum offerings take colleagues from orientation to technical training to supervisory and managerial development. Through Sedgwick CMS University, we provide our colleagues continuous development of professional skills and the ability to deliver quality service to our clients.
**Colleague Orientation**
We offer a required colleague orientation program that allows us to verify and document the training provided to new colleagues. This program is called Personal Responsibility in Developing Excellence (PRIDE) and is the first component of our comprehensive career development process. This program introduces and orients new and transitioning colleagues to our company and to their new position. PRIDE will take colleagues through the first 90 days of their new position. Objectives of this program focus on providing colleagues an increased awareness of who we are, where we are going, and how they can help us get there.
**Career Paths**
Career path options are identified through an ongoing process of discussion and collaboration between colleagues and their managers. On an ongoing basis, our managers counsel colleagues regarding their career path, new opportunities, and additional training and development requirements to help them reach their individual goals.
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