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Category Manager – US Toys

Location - Salt Lake City, Utah or Austin, Texas

eBay is the leading Collectibles marketplace platform in the world, selling to millions of customers globally. Our mission is to be the most trusted destination for collectors of trading cards, memorabilia, toys, comics, coins, and more.

To accomplish this, we always put the collector first and hire the very best to join our team. eBay would not be what it is today without our amazing employees - from Category Managers to Customer Support and everyone in between. We take great pride in hiring and developing top talent who can add to our culture and believe in our mission. eBay is an exciting opportunity to work in a growing market segment and engage with a passionate community of collectors and enthusiasts, fostering a vibrant and dynamic marketplace.

About the team and the role:

The eBay Collectibles team is looking for a Category Manager of US Toys to oversee the performance of our Toys business. Your role as Category Manager includes developing and implementing strategic plans that align with market trends, customer demands and business objectives. You will work externally with sellers and brands as well as internally with Product Teams, Marketing, and Analytics to influence and drive our business goals. Alongside the Collectibles Team, you will grow our selection, improve our trust with customers (buyer and sellers), and deliver the best possible collecting experience. 

What you will accomplish:

Seller Performance. Build and maintain strong relationships with key sellers and partners, providing them with the tools and insights needed to optimize their performance and succeed on eBay.

Grow Selection. Identify and source relevant and market leading inventory to support execution of category strategy. Collaborate with Business Development partners to onboard new sellers, brands, and partners to build a diverse and competitive marketplace. 

Improve Buyer and Seller Trust. Manage eBay's buyer and seller trust metrics through projects that help customers feel more comfortable buying and selling on eBay. 

Improve the Customer Experience. Work with consumer insights, sellers, and buyers to identify customer difficulties and communicate their impact to cross functional teams for triage.

Business Reporting. Deep Dive into the business to understand the key levers/drivers and report on the business critical metrics including conversion rate, ASP, top buyer/seller growth, listings growth, lead time, CSAT and more on a weekly, monthly, and quarterly basis.

Site Merchandising. Define a 52-week calendar outlining key retail moments, and seasonal events where eBays should show up on the homepage and category pages (ex. Holiday) -  partnering with the merchandising team to develop events that generate relevancy, visibility, and GMV growth.

What you will bring to the team:

3+ years of relevant experience in an online retail or marketplace environment (merchandising or startup experience valued)

Bachelor’s degree or equivalent experience required, MBA preferred

Experience pulling data and gathering insights on online marketplaces

Experience coordinating cross functional teams such as Marketing, Product Management, Customer Service, and analytics

Excellent communication and negotiation skills to collaborate effectively with cross-functional teams and external stakeholders

3+ years of experience in project management

3+ years of presentation experience and the proven ability to articulate complex concepts clearly and convincingly

Bonus = Passion for Toys with a broader interest in Collectibles including experience in the space and/or relationships with key industry players

The pay range for this position at commencement of employment in California, Washington, or New York is expected in the range below.

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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