PAY TRANSPARENCY

Hourly pay range is $12.50 to $14.50 /hour plus digital tips**, based on location, skills and qualifications.?Compensation offered is subject to local wage and hour laws. 

GENERAL DESCRIPTION

The Catering Coordinator manages and organizes the backline business, driving sales through building relationships with local businesses, current customers and BIG FISH. Leads in sales efforts, planning, organizing and coordinating all aspects of daily Catering and Backline orders. Aggressively canvasses Neighborhood to identify new business while maintaining existing business. Leads daily sales efforts to increase revenue for Catering and Back-Line orders. 

What’s In It For You**:Competitive pay!Medical, Dental & Vision Insurance Domestic Partnership BenefitsPaid Parental LeaveFSA and HSA with Employer Contribution Commuter Benefit Program Retirement Savings 401(k) with company matchEmployee Assistance Program Paid Time Off Discount Program Flexible Work Schedule Career growth opportunities 

**If hired, you must meet and maintain all eligibility requirements to qualify**

FOCUS

Responsibilities

In addition to following standard Potbelly operating policies and procedure, accountabilities include:

People

Works directly with General Manager (GM) to determine sales road map and sales goals with guidance ofCatering Sales TeamSupervises backline operations to ensure all associates are POP compliantEnsures all backline orders are complete and catering checklist/order verification forms are utilizedCollaborates with GM to discuss daily, weekly, monthly sales goals and sales opportunitiesActs as a mentor/trainer for associates training on backline operations, ATO, and sales effectivenessAssigns/deploys and coordinates delivery drivers for each orderCoordinates associates to assist in backline peak duties

Customers

Sends “Thank You” notes and performs daily call backs/call aheads on all catering ordersHandles and resolves customer complaints/accolades by using the three A’sEnsures catering collateral is displayed and stocked in the shop at all timesOwns the delivery trade area for the shop and actively follows itManages capacity for backline based on staffing while maintaining food quality standards and order accuracyManages all house accounts including database of ATO and paymentsWorks weekly with DM to discuss sales successes and to update Sales goals

Sales

Strives to meet/achieve sales goals/targets; communicate results daily with GMActively participates in targeted canvassing, account maintenance calls, and correspondence with customers to drive backline salesResponds in a timely manner to Customer Catering quotes via emailFamiliar with current PTD backline sales and records dailyMonitors backline sales trends vs. current year and prior yearCommunicates backline sales trends and results to team in weekly manager meetingConsistently updates the Big Fish tracker to track orders and generate sales leads

Profit

Asks for the business-ensures we are actively pursuing all opportunities to drive catering/backline salesEnsures all catering “sides” and utensils are provided using the Catering Condiment Wheel as a tool to determine amount of product to supplyVerifies all backline orders are 100% accurate before being delivered to the customerMonitors/Listens that all associates answering phones and taking orders are suggestive selling extras and side

Accountability

Key Leadership Traits for this role:Knows how and successfully grows our sales/business profitablyHas Excellent communication skills including active listening and the ability to ask great questionsHas the initiative to solve problems and to get things done correctly and on timeHas humility and self confidencePossesses an extremely strong work ethic

Other Job Responsibilities

Other Associate position duties when assigned as outlined in Potbelly Associate job description, such as preparing quality finished products at various stations, complying with health and food safety standards, restocking items, cleaning, operating the cash register, answering the phone, providing great customer service, and following Potbelly policies and procedures.Other duties as assigned

ESSENTIAL PHYSICAL FUNCTIONS

Ability to stand/walk a minimum of 4 hours or as neededMust be able to exert well-paced and frequent mobility for periods of up to five hours or as neededBe able to lift up to 10 pounds frequently, 50 pounds occasionallyWill frequently reach, feel, bend, stoop, carry, finely manipulate and key in data. Warm and cool environments, indoors (95%) and outdoors (5%)Work in higher levels of noise from music, customer and employee trafficMust be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish

EXPERIENCE, EDUCATION AND BEHAVIORS

Must represent Potbelly Advantage and Our ValuesMinimum educational requirement: High School degreeContinuously Create Potbelly Fans/Passion to ServeStrong Sales skills to increase catering/backline revenuesStrong multi-tasking skills, detailed oriented, goal oriented and possess excellent Customer Service skillsMust be confident, self-motivated and ambitiousMust be able to work in a fast-paced environment and have a sense of urgencyAbility to work as a team-player and be a Top PerformerStrong verbal/written communication skillsStrong computer skills; proficient in Microsoft Word, Excel, OutlookMaintain Professional demeanor/Professional AppearancePortray Positive Energy at all times with team and customersMust have strong training skillsStrong desire to learn and develop all station skills to be a role model in aspects of productionFor Illinois employees, all employees are required to become food safety certified within 30 days of employment. Failure to do so will result in termination of employment

Application Deadline: We accept applications for this position on an ongoing basis. There is no specific application deadline, and we encourage all individuals to submit their applications.

*Potbelly cannot make guarantees about tip earnings*

Potbelly actively creates and promotes an environment that is inclusive of all people and their unique abilities, strengths, and differences. We respect and embrace diversity in each other, our customers, suppliers, and all others with whom we interact as an essential component in the way we do business. Diversity only strengthens our Potbelly vibe, who we are, and how we work.

We’re an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, or veteran status.