Catering Department Support Manager

The Catering Department Support Manager collaborates closely with the Catering Sales Department (Leadership & CSMs), field operators and cross-functional teams to drive growth and achieve established sales targets.

Role & Responsibilities

Manages existing School Lunch Program (SLP) accounts and fosters exceptional Guest service.Actively looks for additional growth opportunities for National Accounts and provides support on current accounts as needed. Establishes and maintains strong relationships with the field operations team and partners closely with the CSMs to drive catering sales success.Provides best practice guidance to field operators to ensure top-quality service and operational excellence. Addresses execution gaps in a supportive and collaborative manner.Manages the catering sales inbox; consistently representing the department in a professional and positive manner.Assesses all inquiries (client, restaurant, 3rd party and internal) to determine whether they should be managed independently or routed appropriately.Utilizes the CRM tool daily to log all guest and restaurant interactions and activities.Processes 3rd party reports, tax-exempt and COI requests to ensure accurate documentation of the process.Supports the Catering Sales Department (Leadership & CSMs) by delivering accurate data when requested and efficient administrative assistance where needed.

Other Job Functions

Attend and participate in team meetings and Company events that may require travel. Available to work a flexible work schedule that could include weekends and evenings.Other duties as assigned by Supervisor.

Skills Required

Excellent verbal and written communication skills with strong interpersonal abilities, capable of building relations with guests, sales team and operational partnersHighly accountable, able to work independently and meet activity standards remotely, while staying responsive and timely in all communicationsGuest-focused, committed to delivering exceptional service, support and driving sales growthIn-depth knowledge of commonly-used off-premise restaurant concepts, practices and proceduresConsistently demonstrates a collaborative, team-oriented mindset while thriving in a fast-paced, dynamic environments.Strong organizational and time management skills, able to prioritize tasks and projects effectively.Proficient in Microsoft Office (Outlook, Excel, Word), Internet Explorer and search engines, with the ability to quickly adapt to new software and technologies

Qualifications

Strong preference for candidates with Casual catering industry experience Associate degree or higher preferred.

Work Conditions

Equipment

Computer, phone. 

Work Environment 

The position is home based and requires the ability to efficiently work remotely, spending prolonged periods of time working on a computer and talking on the phone. Occasional travel as required.

Physical Effort 

Position requires driving, sitting, bending, reaching, stooping, climbing, walking, repetitive motions, cognitive skills, lifting/carrying up to 50 lbs. 

Benefits:

Bonus opportunity in accordance to the catering bonus plan

Flexible paid time off and holidays  

Health, vision, dental, life insurance plans, and discounts  

401(k) savings plan plus a company match with immediate vesting  

Eligible to participate in the employee stock purchase plan after 1 year of continuous employment  

Discounts on Red Robin food 

Compensation Range: $55,000.00 - $67,900.00

Red Robin is an Equal Opportunity & E-Verify Employer