Situated in the epicenter of Midtown, Loews Atlanta Hotel is walking distance to some of the best attractions in the city. Welcome to Atlanta's Most Vibrant Neighborhood. With spectacular views, beautiful rooms and an ideal location – this property is a modern-age Southern charmer.
Who We Are: Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their “uniquely local” community in order to curate exciting, approachable and local travel experiences for guests.
What We’re Looking For: Loews Atlanta Hotel seeks a dynamic Catering & Event Manager with an entrepreneurial spirit. This role is responsible for booking and servicing Catering & Event business in order to meet and exceed revenue goals. The Catering & Event Manager will touch each part of the Catering Sales cycle, including lead generation and response, growing existing business and prospecting new business, as well as ensuring that contracted events are executed to planned specifications, providing total guest satisfaction and seeking repeat business. This role will also be responsible for planning and servicing small group and short-term bookings.
Who You Are:
Creative solution seeker who exercises flexibility to determine the best outcomes
Effective communicator, leading all interactions with empathy and professionalism
Forward thinker with an analytical approach to drive positive progress
Detail-oriented while maintaining a big picture focus
Masterful time manager, skilled in balancing multiple projects and deadlines
Relationship builder with a dynamic approach to developing connections
A continually curious forward thinker who loves to find creative solutions
Comfortable with taking the lead in a variety of settings
Collaborator who excels in an exciting, ever-evolving environment
What You’ll Be Doing:
Promptly reply to incoming Catering leads
Actively prospect new Catering business seeking to make connections and generate revenue
Conduct Site Visits to support in converting business
Plan, coordinate and service all booked Catering events
Work with the Director of Meetings and Events to implement annual Catering sales strategy, including special promotions to grow specific segments, sales blitzes, etc.
Partner with Brand and PR Team to maintain and optimize 3rd party website presence Block space effectively in Delphi to maximize potential revenues, following business review and space release policies on property
Partner with Culinary and F&B Team on customized menu options
Distribute all necessary documents, including Banquet Event Orders and resumes, to all appropriate hotel departments to facilitate efficient operations
Schedule and coordinates pre-convention and post-convention meetings when required
Discuss group’s plans for future events, encouraging rebooking
Responsible for soliciting client’s for feedback on Meeting Planner Survey
Partners with Financial Service Center to ensure all aspects of credit and billing process are fulfilled
Review all assigned group files, including contracts and addenda for accuracy.
Lead client correspondence, including facilitating all client communication and introduction to operational and vendor partners
Build client relationships through the maintenance of consistent, professional communication and support
Outline all details of convention events in the form of Banquet Event Orders and other reports to provide timely information to hotel departments regarding set-up, purchasing, and scheduling needs
Communicate all event details, deadlines, and key documents to clients, obtain approvals and ensure client understanding of event planning process
Partner with and advocate for group reservation desk and group credit and billing departments regarding receipt and input of all group reservation and payment needs
Prepare impactful group resumes containing all relevant event information needed for successful operational execution
Distribute accurate and thoroughly detailed Banquet Event Orders and group resumes by established deadlines to appropriate hotel departments
Determine event needs for pre-convention and other internal or guest facing planning meetings for all assigned groups, then coordinate and lead those meetings
Maintain accuracy of booking information in Delphi, including blocking of space, food & beverage function details, attachment of signed key event support documents
Accurately forecast and report out on group food and beverage spend
Oversee group room block performance, and report out on rooms utilization
Drive incremental banquet food and beverage and room rental revenue to achieve department budget goals
Attend all relevant hotel meetings and presents where appropriate, including department, staff, resume review, and banquet event order meetings
Other duties as assigned
Your Experience Includes:
Minimum of one year of experience in Catering Sales or Event Management, in full-service hotel environment
Knowledge of hotel operational departments
Must be able to partner effectively with clients, guests, and all levels of hotel staff and management
Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
Delphi experience preferred; Diagramming software experience preferred
Must be able to work a flexible schedule, including weekends and holidays, as needed
What We Offer:
This is a bonus-eligible position
Competitive health & wellness benefits, 401(K) & company match
Paid Sick Days, Vacation, and Holidays
Training & Development opportunities, career growth
Tuition Reimbursement
Employee Hotel Rates
Complimentary membership to on-site luxury fitness center
Discounted dry cleaning program
Other discounts and more
Reports to: Director of Meetings & Events