Catering & Events Manager Requisition ID 2024-58486 Category Sales/Marketing Job Location US-FL-Miami Beach Property the goodtime hotel Compensation Type Yearly Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

 

the goodtime hotel is a newly developed mixed-use project designed Morris Adjmi and Ken Fulk offering over 45,000 SF of ground floor and retail opportunities in the heart of Miami Beach. The modern, expansive storefronts can accommodate configurations ranging from 500 to 5,000+ SF of purpose-built retail space with frontages along Washington Ave., 6th St. and 7th St. - providing unparalleled branding exposure to the millions of tourists who visit Miami each year. 

Overview

The Events and Catering Manager is responsible for overseeing and coordinating all aspects of catering and event planning, ensuring exceptional service and successful execution. While maintaining profitable operations and high-quality products and service levels. He/she is expected to market ideas to promote business, maintain revenue and meet budgeted productivity while keeping quality consistently high. The Events and Catering Manager is also responsible for acting as a liaison between client and operating departments to ensure a successful meeting and to generate repeat business.

Responsibilities

Upon completion of group sales and food and beverage contracts, the Events and Catering Manager will be responsible but not limited to the following functions:

Selling and coordinating food, beverage, décor, entertainment, audio visual, etc. for all group sales booked; while generating maximum revenue from each group.Create detailed Proposals, Contracts, BEOs and Run of Show for clients and internal communication.Preparing group resume for 10 – day meeting.Conduct pre convention and weekly departmental meetings.Constant and efficient communication with entire hotel on details pertaining to the groups bookedAccurately forecast and provide various reports based on prospect, tentative and definite businessWork with culinary teams to create custom menus for clientsCoordinating shipping and receiving of group deliveriesEnsuring room set up is done in a timely manner, ensuring audio visual needs are completed during eventOverseeing the servicing of food and beverage events related to the groupFacilitate event deposits, Audit banquet checks and reconcile event orders/master accountsBe present for the group event from start to finish, finalize all outstanding billing prior to group departureKeep immediate supervisor fully informed of all problems or matters requiring his/her attentionPrepare and submit required reports in a timely mannerFollow up on all external and internal communication within 24 hours via telephone and/or written correspondenceKnow venue setups, capabilities and best sales practices to maximize revenueHave knowledge of all sleeping room configurations and typesHave comprehensive knowledge of all operational departments within the hotel; guest services, reservations, housekeeping, audio visual, switchboard, accounting, restaurants, bars, and engineeringConduct site tours for current and future business opportunitiesCoordinate with outside planners and vendors for event setup according to Venue guidelinesDesign floor plans for eventsEnsure all events are set according to client needs in a timely mannerManage existing accounts and follow up with client solicitation to capture future business.Outreach to new businesses & Destination Management Companies.Work with other F&B managers and keep them informed of F&B issues as they arise.Resolve guest complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possibleManage the function book and adjust space in order to ensure maximum potential revenue.Establish and maintain department filing system to ensure efficiency and organizationAttend Networking events to foster future event business developmentUnderstand venue and marketing brand guidelinesMeet or exceed set goals.Be visible on the floor and assist staff as needed during functions.Be involved in and/or conduct departmental and hotel training (One-to-One Training, etc.)Use feedback from Meeting Planner evaluations to improve service and qualityParticipate in required M.O.D. program as scheduled

 

Qualifications At least 3 years of progressive experience in a hotel, restaurant or high volume events.Must be proficient in Windows, Company approved spreadsheets and word processing.Must have knowledge of Food & Beverage.
Highgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver’s license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.

The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law – Notice of Applicant Rights Under the Law.