Location : Name De Pere Company Overview ABOUT FESTIVAL FOODS:We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin. At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs. Job Summary Job Title: Deli Catering Lead FLSA Status: Hourly Reports To: Deli Manager Deli associates have the opportunity to improve the breakfast, lunch, and dinner tables of our guests by providing a wide variety of delicious meal options. The Catering Lead's main responsibility is to prepare food for all guest orders for pick-up and delivery. They will also be responsible for directing any staff that is to go out to a destination that is to be catered. Job Description ESSENTIAL DUTIES AND RESPONSIBILITIES + Provides excellent services by practicing the Boomerang Principle + Assist guests with finding items they are looking for on or off the sales floor + Receives, prepares, and fulfills guest orders and other special requests + Provides excellent guest services by professionally answering Deli Department telephone + Addresses guest concerns and resolves issues when a guest is not satisfied with the service or product received, if in need further assistance, bring concern to Deli Manager errors, and order complications + Resourcefully and effectively manages issues related to foot shortages, food preparation errors, and order complications + Ensures comapny food safety and sanitation prodeures are met at all times + Knowledge of cooking procedures, kitchen equipment, work surfaces and overall kitchen according to cleaning schedules and procedures + Maintains food safety logs + Ensures all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm + Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences + Other duties as assigned QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + WI Certified Food Manager License preferred + Passion for service and uncompromising desire to serve the highest quality of food + Strong written and verbal communication skills + Reading and math skills required + Knowledge of the retail food business, thorough knowledge of perishable department operations, merchandising skills, and must be able to make timely and effective decisions PHYSICAL DEMANDS AND WORK ENVIRONMENT + Lifting and carrying up to 60 pounds on an occasional basis and push carts of up to 200 pounds + Full range of upper body motion + Ability to stand for most of shift + Ability to handle high stress levels + Must be able to work at a fast pace + May be exposed to extreme temperatures WORK SCHEDULE + The Catering Lead is a hourly position + The shift to be worked will vary, including weekdays, weekends, and holidays Benefits Overview WHY YOU'LL LOVE IT HERE: + Associate Discount:Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!. + Weekly Pay & Premium Pay:Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays. + Two-Week Advanced Scheduling:Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility. + Vision & Dental Insurance:Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs. + Support:Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety. + Save for Your Future:Offering both a 401(k) and Employee Stock Ownership Plan, we’re proud to support our associates in planning for retirement by offering two retirement savings plans. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals. Our ESOP is a retirement plan above and beyond a 401(k) plan that gives associates “free” ownership in the company and an opportunity to share in Festival’s growth and success. Associates are given shares based on their years of service and earnings. At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents. Festival Foods believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people. Address 1001 Main Avenue City De Pere State WI Postal Code 54115 Location NameDe Pere Address1001 Main Avenue CityDe Pere StateWI Postal Code54115 Requisition ID2024-45838