JOB TITLE: Catering Sales Manager DEPARTMENT: Food & Beverage REPORTS TO: Director of F&B FLSA STATUS: Salaried / Exempt Summary This position oversees the planning and implementation of all catering food service for catering events by performing the following duties, personally or through subordinate supervisors. Essential Duties and Responsibilities include but are not limited to the following: Responsible for all catered event sales. Work closely with facility sales people to continually bring in new clients and maintain existing customer base. Assume lead role in soliciting local food and beverage social events and maintain bi-weekly sales reports. Introduce prospective clientele to the variety of items and services offered and design events exclusively for clients based on their wants and needs. Design all proposals for clients. Ensure that upon acceptance by client, contract is created, signed and returned with deposit. Create and confirm final food & beverage invoice for each event. Follow-up with any prospective clientele through phone calls and written communication. Ensure that client submits guarantee prior to event based on guidelines of contract. Work closely with Executive Chef to ensure the clientele is getting the most for their money while maintaining SMG profit margins. Produce Banquet Event Orders (BEO’s), which include all information needed on upcoming events and submit to necessary individuals. Ordering linen, maintaining uniforms, and inventory control over banquet items. Produce weekly food & beverage schedule of events (which is updated up to 4 times a week) and submit to necessary individuals. Monitor customer service at all times and follows through with customer complaints. Oversee the set-up of all catering events. Other duties may be assigned. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Four+ years of management experience in a banquet facility servicing meals for large events. Previous experience in food sales or similar environment preferred. Skills and Abilities Demonstrated knowledge of food service industry Excellent customer service skills as well as attention to detail Excellent ability to communicate effectively with varied groups and individuals written and orally Excellent organizational, planning, and inter-personal skills Effective supervisory skills Computer Skills To perform this job successfully, an individual should have extensive knowledge of spreadsheets and word processing software including Microsoft Excel and Word as well as Outlook. Certificates, Licenses, Registrations ServSafe certification preferred. Other Qualifications Ability to prioritize multiple projects and meet strict deadlines Ability to work under minimal supervision Ability to be creative with buffet presentations and maintain the quality of the product Ability to work flexible hours including nights and weekends in addition to normal business hours Must have professional attitude and appearance Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.