Job Description Provide escalation of requests and support issues that have flowed through the CCaaS Helpdesk team.  Work directly with AWS and CCaaS Developers on issues, changes or updates that may be needed for existing services/call flows.  Lead efforts in planning and preparing for CCaaS user migrations and transitions.  Assist CCaaS Shift Managers in developing and reviewing the service metrics and reporting $30-$40/hr We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Experience in providing a CCaaS Application support.  7 years of experience in application or service planning and implementing.  3 years of experience using an IT Service Manager application for logging tickets and requests. Strong written and verbal communication; ability to engage customers and respond effectively to questions.  Self-starter, highly motivated individual who adapts to a dynamic work environment.  Strong attention to detail with an ability to operate effectively across multiple priorities.  Prior Federal government experience. null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.