As a Business Resiliency Manager in Consumer & Community Banking (CCB) Business Resiliency, you will provide guidance and governance as business stakeholders develop their Business Resiliency Plans and related artifacts in accordance with JPMorgan Chase Firm-Wide Business Resiliency (FBR) Standards. Aligned to one or more sub-Lines of Business or Operations group, Resiliency Managers partner with process owners to ensure that resiliency planning is in place and tested so bank operations will continue with minimal impact during a variety of disruptive events. Equally important, Resiliency Managers are culture carriers who inspire trust and development in an inclusive team environment.

A secondary, though equally important, part of the role is to provide incident management support to CCB Ops leadership in the Philippines and act as the business resiliency SME for the local functional leadership. You will represent CCB Business Resiliency to the local leadership and corporate functions, including the regional resiliency team, and similarly, representing the corporate centers to the CCB Resiliency team.

Job Responsibilities:

Establish and maintain proficiency in Business Resiliency to ensure consistency in program execution and confident direction to stakeholders. In parallel, build knowledge of the supported businesses Meet FBR standards of required content and renewals of CCB resiliency documents- (e.g., Business Impact Analysis (BIA) and Business Resiliency Plans (BRP)) Lead and coordinate business participation and completion of resiliency testing as required by CCB objectives and FBR standards (e.g., tabletop exercises, physical testing, etc.) Identify and deliver on opportunities to strengthen resiliency through scrutiny of plans, open communication and driving solutions with team members and business partners Promote the resiliency program by communicating policy or system changes clearly and concisely offering additional support as needed Advocate for business stakeholders to inform the resiliency program where there are opportunities for improvement Lead department centric projects that align with strengths or areas of interest for an opportunity to develop new skills and achieve important team objectives Provide incident management support to CCB Ops functions in the Philippines, ensuring adherence to the established processes and guidance on the subject Be prepared to support the broader CCB incident management team in the US and India during major incidents Act as the backup resiliency incident manager for Home Lending in the Philippines

Required qualifications, skills, and capabilities:

Minimum of 5 years of relevant experience Ability to establish and maintain relationships built on mutual respect and trust Superior project management and organization skills Clear and concise verbal and written communication to various levels in the organization Process improvement with a risk and controls mindset General operations knowledge Financial industry and/or business continuity work experience Experience in regulated environments

Preferred qualifications, capabilities, and skills:

Business continuity experience (accreditations are favorable- e.g., Certified Business Continuity Professional, CBCP)

 

Internal Application Eligibility Requirements

TENURE: 

Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.

PERFORMANCE:

Meets satisfactory performance standards as defined by the firm

By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard. You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm’s HR Policies and Guidelines. 

Inform your manager once scheduled for an interview. Include in your discussion if you have questions about eligibility or Line of Business specific guidelines.

Make sure your profile is updated in the new me@jpmc > Jobs.  Attaching your updated resume is encouraged. 

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.